Seattle University

Facilities Resource Center Specialist

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Position Description

Under the direction of the Facilities Manager, the Facilities Resource Center Specialist serves as the first point of contact for the University work order system. The FRC Specialist provides support for work scheduling, customer service and administrative tasks to Facilities Operations and the campus community.

Responsible for the maintenance and operation of the Computerized Maintenance Management System (CMMS)

• Creating and developing databases
• Maintaining and updating the Preventative Maintenance program
• Managing reports
• Serving as liaison with CMMS vendor on technical issues.
• Provide support to shops and campus community users for CMMS.

Customer Service/Call Center

• Serve as the first point of contact for Facilities requests and emergencies, facilitates response.
• Receive all calls from students, faculty, and staff; responsible for the coordination and timely issuance of received information to the trade shops for completion.
• Evaluate and assign incoming work requests to the appropriate trades in Facilities Services.
• Provide assistance and direction on policies and procedures for requests for service and coordinate between Facilities shops and requesters.
• Monitor active work in process and act as a point of contact for requesters, managers and shops inquiring about active work orders.
• Creating and Developing Reports
• Compile CMMS data and provide key performance indicators for various work productivity and vendor service reports.
• Analyze and develop data structure in a way that allows for monthly to annual KPI reporting in an efficient manner.
• Coordinate Contractor Access Requests and Project Notifications
• Monitor key box system for Facilities Services and provide access for contractors when needed. Such as, issuing keys to the proper entities, and monitoring the key system daily. 
• Issuing notifications to Facilities managers and leads when keys have not been returned.
• Notify the building managers and work groups of work or projects to be performed in their areas.
• Distributing campus notifications detailing project and emergency work impacts.

Marginal Job Functions

• Conducts the quarterly classroom audits.
• Occasionally backs up other administrative positions within the department.
• Other duties as assigned.

Qualifications

Associates degree plus two years of experience in customer service or a combination of education and experience sufficient to perform the essential functions of the position.

• Proficient in compiling and validating data for analytical report.
• Proficient in MS Office; able to quickly learn applications and efficiently perform data entry.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified. 

Compensation at a Glance:

Salary Range: $42,900 - $45,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance:

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/