Summary:
The Sales Manager is a role model for building and maintaining guest relationships that are the foundation of the Company’s retail sales success. This position will work with the store manager to develop and lead retail sales associates in the implementation of the Company’s sales approach, perform store operations functions such as opening and closing the store, and maintain compliance with the Company’s policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty.
The Sales Manager is responsible for coaching sales technique and sales performance for the retail sales associates (RSA). This position is also responsible for ensuring that all RSAs complete and implement all designated training.
The Sales Manager is accountable for assisting in meeting and exceeding guest satisfaction and sales targets, which includes Sales per Guest (SPG), Gross Margin, (Digital) Net Promoter Score ((D)NPS) and other key performance metrics.
Responsibilities: