About the Role
Customer Obsession's mission is to Make Uber the preferred platform by creating exceptional customer experiences that drives loyalty towards our brand.
The Customer Obsession team ensures all of Uber's lines of businesses and partners have a flawless Uber experience. We design and build the entire customer engagement platform for the fastest growing startup in the world. From the moment you engage with Uber through various channels and modalities to, when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical, personalized experience. You know how you can access your rider rating now? That was us. Driver took a poor route or the food arrived cold and you want to get money back? Hey, we just launched that feature.
Creating engineering solutions for our customers and partners is rewarding because we know we make every experience better by providing a world-class customer engagement experience with the uCare (Customer Care) platform. We are building out our Omni-Channel strategy to look at every facet of your journey with Uber and proactively predict and solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We leverage ML/AI to build triage bots for phone and chat with speech. In addition to ensuring you have a magical experience with Uber, we also have a huge impact on Uber's bottom line.
Customer Obsession engineering at Uber is looking for an experienced technologist who can architect, build, and scale our platform and core systems that power mission-critical user experiences including customer support, frictionless experiences & personalization. This would be a strong Architect (Level 5a Engineer) who has solved business problems at scale. 5A Engineer at Uber exhibits the following qualities:
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.