Enshored

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly and efficiently communicating resolutions.
• Efficiently book appointments, ensuring accuracy.
• Conduct Outbound calls to patients to further assist with their appointments
• Listening to, understanding, and providing solutions for our clients’ needs.
• Working Closely with our Clients and provide proactive approach to resolve issues or to improve the process.

MINIMUM REQUIREMENT QUALIFICATIONS

• Willing to report to the office in Ortigas Center Pasig 5 days a week
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ purchase experiences
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
• Has a dependable team-player attitude with an understanding that calls must be handled immediately
• Communicate effectively and confidently with all clients
• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Is comfortable receiving ongoing performance feedback and coaching
• Has the ability to learn and adapt to new information and technology platforms
• Has at least an intermediate level of proficiency with computers and current technology
• Highly analytical and with sound judgment
• Preferably knowledgeable in using Zendesk

EDUCATION AND/OR EXPERIENCE

• Bachelor's/College degree 
• Has 1+ years of customer service experience

Language Skills:

• Excellent English (verbal and written) communication skills

About Enshored 

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.