Bridgeport Public Schools

Position Type:

Administration-Unaffiliated

Date Posted:

3/27/2024

Location:

Information Technology Department

Assistant Director of ITS

Information Technology Services Department

Unaffiliated-12 months position

GENERAL STATEMENT OF DUTIES:

The Assistant Director of Information Technology Services is responsible for assisting in planning, implementation, and maintenance of the Bridgeport Public School’s infrastructure and systems, that support the educational goals and operations of the District. Assists in the supervision and coordinates the work of department staff, vendors, and contractors. The Assistant Director assists in ensuring compliance with relevant policies, standards, and regulations. The position, under the direction of the Director of Information Technology Services, collaborates with other district leaders, school administrators, teachers, and stakeholders to identify and address the IT needs and challenges of the district, and to provide effective and innovative solutions that enhance teaching and learning outcomes.

MAJOR RESPONSIBLITIES:

• Builds solid relationships with all stakeholders—teachers, classified staff, administrators, etc., to foster collaboration and teamwork.
• Assists the Director in management District’s technology client and infrastructure systems inventory, maintenance and software license management for District and ITS production operational systems.
• Oversees client and infrastructure support escalation, on-site support of hardware, software and network connectivity issues.
• Assists the Director in managing the operations of the District’s data centers, network, telecom, enterprise security, client services, academic technology and associated services 24x7.
• Oversees the local administration and operations functions as appropriate in accordance with industry, federal/state governmental and local standards, policies and procedures.
• Assists in coordinating and directing the activities of direct reports and other staff in cross-organizational and cross-functional teams on a project and daily operational basis with all divisions of ITS, Data Management/Systems and/or other key information technology stakeholders as identified.
• Monitors and implements security compliance for systems in accordance with District, department, federal, state and local standards, policies and procedures.
• Assists the Director in overseeing and operationalizing the safeguarding of student data and maintaining privacy compliance. Knowledge of relevant laws (P.A. 16-189) and best practices is essential.
• May serve as the technical and communications liaison to and from District stakeholders and key academic users for communications, initiatives and needs assessments.
• Assists in procurement, installation and lifecycle maintenance of District hardware and software, servers, networking equipment, operating systems and other software.
• Assist the Director with managing technology budgets, allocating resources wisely, and ensuring cost-effective solutions.
• Manages the automation systems and upkeep of account setup and information systems access.
• Acts as the point of contact for the User Services, Infrastructure Operations, Enterprise Security and Academic Technology on all relevant issues.
• Acts as Tier IV technical subject matter expert as needed for complex software, hardware and network troubleshooting and installations in accordance with established SLAs for production maintenance.
• Must be able to provide consulting, training, educational and technical support for District staff for standard District technology client and infrastructure systems.
• Oversees the strategic and operational planning associated with maintaining the District’s endpoint fleet of Windows, MacOS, IOS and Android.
• Coordinates with the Director of ITS and Supervisor of Academic Technology & Innovation to align all integration work with District strategic goals.

KNOWLEDGE/SKILLS:

• Bachelor’s degree and 5 to 7 years’ experience in IT management is required; Master’s degree with 8-10 years’ experience in a similar role is preferred.
• Professional certifications from CompTIA, ISC2, NIST or other major IT certification governing bodies preferred.
• Ability to provide direct project management and oversight for technology implementations.
• Demonstrated experience with Microsoft Cloud Services (Azure, Microsoft 365); Cisco UCS/UCSM, ISE, Prime, Aironet; Aruba switches and wireless; Google G-Suite; VMware vSphere, ESXi and Horizon.
• Strong ability to support/troubleshooting of Linux, FreeBSD, Windows, MacOS, Android and iOS.
• Must have a strong dedication to customer service and an ability to provide training is preferred.
• The successful candidate should have experience with both technology and curriculum. Having a background in education allows the candidate to align technology with instructional goals and better support teachers and administrators.

COMPLEXITY/PROBLEM SOLVING

• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable) to plan and operationalize the information technology objectives of ITS for the District.
• Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances. Duties may require non-routine analysis, research and follow-through.
• May act as a resource to others to solve problems for academic and administrative end-user issues.

DISCRETION/LATITUDE/DECISION-MAKING

• Exercise independent judgment, work affords significant opportunity to act independently on assigned tasks with overall direction and vision provided by the Director of ITS.
• Operational and functional duties are performed under minimal supervision.

RESPONSIBILITY/OVERSIGHT FINANCIAL & SUPERVISORY

• Financial responsibility may include working within a budget to complete projects under the direction of the Director of ITS, including performing the e-Rate yearly submission for Form 470/471.
• Assist in obtaining quotes with vendors for the purchase equipment using USAC e-Rate, grants and other funding sources for infrastructure, data center, networking, and telecom needs.

COMMUNICATIONS/INTERPERSONAL CONTACTS

• Work and communicate with a wide range of people – peers, vendors, the public, staff members including faculty, staff and students and others external to the District.
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.
• Fluency in English required, ability to speak other languages such as Spanish helpful

WORKING CONDITIONS/PHYSICAL EFFORT

• Work requires ability to lift 30 to 50 pounds on a semi-regular basis. Work may require moderate physical exertion and/or physical strain for moving equipment and performing rack installations.
• Willingness to work flexible hours and ability to work under stress during peak workload periods.
• Willingness and ability to travel within the City of Bridgeport to different District managed locations.

Position Open Until Filled

This is an unaffiliated full time 5 days per week / 12-month position and offers a competitive salary and comprehensive benefits package. 

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