Summary
The role is to Lead the Change Release and Incident/Major Incident and Problem process in Anaxi iGaming. To enhance the existing Incident/Release management workflow by automating as much as possible through its lifecycle process and introduce new functionality where identified. The Incident and Release Lead must have a thorough understanding of ITIL v4 foundation framework and the ability to apply Incident Management & Change Enablement best practices to support real-world operations.
What You'll Do
- Drive and coordinate both Major Incident, Change Management policies, processes and activities.
- Coordinate releases (scheduling, implementation and execution) to ensure that the integrity of the live Production environment is protected and that the correct components are released without impact.
- Work closely with NOC team to identify and classifies incidents (inc. Major) with the appropriate severity and priority. Also, that these incidents are escalated and reported in accordance with the processes.
- Monitoring the effectiveness of Release & Incident Management processes across the organization and make/deliver recommendations for their continuous improvement.
- Monitor and execute all notifications of Major Incidents to ensure that all designated personnel are kept informed on all identified Major Incidents.
- Ensure conformity of all teams to Incident and Change and Release Policies. Flagging and escalating non-conformity.
- Complete post implementation and Major Incident reviews in line with ITIL v4 Problem management practices and enhance the problem management function.
- Initiate Major Incident protocols, conference bridges, documenting actions and service restoration in line with ITIL v4 best practices.
- Manage all reporting on key metrics and outputs from both the Major Incident and Change Management processes.
- Support in providing evidence for ongoing Regulatory and Audit driven compliance. Working
closely with internal compliance functions.
- Drive root cause analysis and corrective activities in line with Problem and Incident best practice.
What We're Looking For
- 6 years experience in an ITILv4 service team lead role. Change, Major Incident & Problem Management
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- ITIL v4 foundation qualification.
- Experience managing external stakeholders ( Regulatory environment helpful)
- Works well under pressure and is comfortable in a proactive Continuous Improvement framework.
Can exhibit strong understanding and lead teams in Incident, Service Request, Problem and Knowledge management disciplines
Company Summary
About Anaxi™
Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.
For more: www.anaxi.com
About Aristocrat
Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
Travel Expectations
None
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