Aristocrat Technologies

Summary

To administer the Online Gaming platform and monitor and report as part of a “shift based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).

Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.

What You'll Do

• 24x7 proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live issues that occur.
• Prepare and execute periodic releases both infrastructure and software.
• Act as an escalation point for issues flagged through customer channels.
• Partake in the design and improvement of processes and activities related to the role.
• Handle service requests, incident problems and change requests in line with ITIL v4 best practice.

Members of our NOC team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.

Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.

• 6 years experience in a technical support / operational role
• All-round, with broad scope technology knowledge, specifically Linux.
• Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
• A working knowledge of monitoring tools, both event management and metrics
• Good problem-solving method and approach
• Evidence of accountability and ownership when managing incidents.
• Ability to analyse logs and troubleshoot issues.
• Excellent attention to detail and organisational skills
• Docker/Kubenetes experience
• Virtualisation – Open Stack, VMWare
• Cloud Platform experience – Google GK, Amazon EKS
• Experience with code repositories GitHub/GitLab
• Experience with CI/CD pipelines
• Experience with DNS/HTTPS certificates.
• Experience with orchestration tools Ansible and Ansible Tower.
• Experience with event workflow ticketing systems, for example Zendesk / Jira

What We're Looking For

Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent.

Company Summary

About Anaxi™

Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

For more: www.anaxi.com

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None