TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
We are looking for passionate and talented people to join our logistics team, the team aims to provide better products and experience, better delivery costs, strengthen industrial supply chain capabilities, and enhance platform reputation and long-term value.
Responsibilities
1. Responsible for sorting out the customer service-related product requirements in the supply chain & logistics domain and analyzing the product capabilities of products, studying and abstracting the business requirements of different countries, disassembling and converting them into standard product solutions that match business development;
2. Responsible for analyzing and insight into customer complaint issues related to the supply chain and logistics, establishing reasonable data indicators, identifying logistics experience anomalies and analyzing the root causes of problems, and analyzing the optimization points of each product domain for problems.
3. Responsible for the product scheme design and continuous iteration of logistics customer service and service experience related projects, including logistics tickets, intelligent customer service tools, customer service workbench, compensation bills, etc. Participate in the entire process of product planning, requirement definition, development, testing and launch, and be responsible for the final landing effect of the product.
4. Collaborate with upstream and downstream and partners, reach consensus goals and priorities with relevant partners, design effective project management and request management strategies, identify risks in a timely manner, promote collaborative efficiency improvement and project landing.
1. Bachelor degree or above, more than 3 years of systematic warehouse product planning and functional design experience.
2. Have a good understanding of e-commerce warehouse management, cross-border logistics and other related domains.
3. With excellent communication and cross-functional collaboration skills.
4. Cross region and cross culture work experience is preferred.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
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