TikTok

Responsibilities

About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities

• Responsible for the product & content moderation process under IP protection governance scenario as well as moderation checkpoint reviews; evaluating existing platform moderation strategies for gaps and improvement; planning & arranging moderation implementation strategy.
• Responsible for product & content moderation business implementation, interaction, differentiation of moderation strategy.
• Monitoring core metrics and responsible for the operation of Global E-Commerce product and content moderation algorithms, models, tools, and other automated products; familiar with the building and training of moderation models and tools for Global E-Commerce platforms; capable of continuously optimizing and iterating relevant products through product operation means.
• Refine the operation of moderation strategies through the analysis of moderation metrics and data to drive changes and efficiency improvements.
• Collaborate with regional governance, risk compliance, moderation bases, and customer service experience for sellers & creators etc.; analyze the changes in delivery metrics and governance status of the moderation business, and clarify the direction and focus of strategy optimization.
• Establish mechanisms for iterative optimization of strategy rules, project interaction and collaboration, emergency analysis and evaluation, etc., so as to achieve the closed-loop ecology of product and content moderation strategy composition, release, implementation and emergency response.

Qualifications

Minimum Qualifications

• Bachelor degree or above, with at least 3 years work experience in Global E-Commerce moderation operations or product operations.
• Data conscious with strong analytical ability to review and summarise problems; good at systemic problem solving.
• Familiar with moderation management products; have product operation mindsets; able to convert operational problems into product operation solutions.

Preferred Qualifications

• Proficiency in utilising querying and analytical tools (e.g., SQL, Python, Excel) is advantageous.
• Strong learning, communication, and coordination skills; strong self-drive, empathy, sense of responsibility, and teamwork spirit.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.