HP

Global Field Direct Data Analytics

Description -

The Key Objective of Customer Service Delivery Organization is to provide the best Support Experience to all HP customers to drive customer loyalty and make HP Brand stronger. We need to continuously improve our customer support experience while optimizing our operations to support the business profitability and growth.

Our team is managing the Field Direct Business Operational management at ww level, supporting the market operations, leading the operational management, and ensuring strong global tools and metrics.

We are seeking a highly motivated and skilled individual to join our Global Field and Channel Organization as a Global data analyst. This key position is integral to our organization's success, as it involves collaborating with Field Markets Data analyst experts across the organization, project management and RnA organization to ensure a strong global measurement environment.

Within this role, you need to have a strong knowledge on the data available as well as the tools to extract it, as you will lead the global metric logic discussions (from analyzing different options and harmonizing best solution at global level, to supporting RnA implementation), you will test or pilot the more complex requests (validation prior implementation), support the management in adhoc requirements, and you will support the whole field direct organization (with tools, processes, training…) to perform adhoc analytics as needed.

The role guides innovative solutions and influences internal client strategies with a strong grasp of information technology. The role leads the creation of solution designs, fosters relationships for scope management, and presents findings to senior management.

Key Responsibilities:

• Lead the field global metric logic discussion:
• Defining and analyzing different options
• Harmonizing and finetuning best solution at global level.
• Supporting RnA implementation
• Support ad hoc requests from management to deep dive on specific topics. Leads business studies, presenting their results to the senior management.
• Define the best portfolio of ad hoc analytic tools needed for the team, implement them and support the team management of change.
• Project Management/Leadership capabilities – lead cross teams through the framework to

ensure alignment, understanding and controls.

• Communication and Documentation capabilities –Strong communication capabilities to report up to different levels of the organization and provide recommendations on pathforward.
• Growth Mindset and Innovation skills - to identify and develop industry changing technology and capabilities that will best fit global interest and apply to market needs.
• Services Business knowledge - Solid understanding of business planning methods and

business acumen

• Teamwork and Team Leadership- Demonstrated ability to lead and inspire teams, develop relationships across markets and accomplish goals under pressure situations. Strong skills

in exercising independent judgment.

• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

Working relationships:

• Business Operational Management team
• Field global S&SO team
• Market teams
• RnA team

Education (degree) and professional experience required:

• Four-year or Graduate Degree in Computer Science, Information Technology, Engineering, Business Administration, Economics, Statistics, Mathematics, or any other related discipline.
• Typically has 7-10 years of work experience, preferably in analytics, data science, or a related field.

Skills and Experiences:

• Project Management/Leadership capabilities – lead cross teams through the framework to ensure alignment, understanding and controls.
• Business intelligence capabilities – From data availability, to analysis and visualization, from IC to executive needs.
• Process Development and Design capabilities –understand the basics of service and process design and development to develop effective and efficient processes around data analytics.
• Communication and Documentation capabilities –Strong communication capabilities to report and provide recommendations on path forward up to different levels of the organization, including executives.
• Growth Mindset and Innovation skills - to identify and develop industry changing technology and capabilities that will best fit global interest and apply to market needs.
• Services Business knowledge - Solid understanding of business planning methods and business acumen
• Teamwork and Team Leadership- Demonstrated ability to lead and inspire teams, develop relationships across markets and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
• Results oriented profile.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sales and services entity

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement