At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
NICE Customer Experience Analytics (CEA)
Senior Product Marketing Manager
Location: Hoboken, Atlanta, Denver, Salt Lake City or Richardson
Full-Time, Exempt
Description
Senior Product Marketing Manager
If you are interested in working on a fun and dedicated team that enjoys being agile and working together to win, this your chance to be part of something BIG!
Adoption of AI and analytics in the contact center is growing at a rapid clip, with NICE at the forefront with Enlighten for CX AI. In fact, in Q4 2024 Enlighten booking grew 375%. Further, the contact center market is still in the early stages of moving to the cloud (~20% penetration vs. 60% of CRM) – and NICE CXone is growing at record levels per the rapid adoption of the world’s leading cloud native CX solution. NICE cloud growth is the highest in our industry and on a much larger scale, showcasing our accelerating market share expansion.
In this role, you will spearhead product marketing for a select number of CEA (Customer Experience Analytics) offerings. Responsibilities include developing positioning and messaging for product releases; creating, collaborating, and implementing sales enablement materials and programs; delivering thought leadership to drive awareness, interest, and demand; and evangelizing the business benefits of NICE AI and Analytics innovations.
This position requires collaboration across NICE with corporate marketing, product marketing, and sales teams, and an ability to prioritize, develop, and execute – hand in hand with CEA product, pre-sales, sales, and customer success – effective programs that drive the adoption of CEA AI and Analytics solutions.
This role includes, but it not limited to, the following duties:
To Land This Gig You'll Need:
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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