Ingredion Incorporated

LOCATION: Guadalajara, SSC -hybrid

Primary Function

Perform timely and effective collection activities of past due accounts in order to meet the departmental objectives. Process, investigate and post payment data for LATAM customers through SAP software against open items on customer accounts, as well as provide backup documentation to other Collection Analysts handling the account. Investigate payment deductions/overpayments with large and multi-national LATAM customer account(s) and reconcile with internal/external customers to final resolution. Responsible for investigating and resolving any payment discrepancies and reconciling customer accounts in a timely manner.

Core Responsibilities:

• Execute all cash apps of LATAM customer accounts in SAP, conciliated with customers in order to avoid any demurrage triggered in entry mistakes.
• Responsible for investigation, deductions/overpayments posted on LATAM customer contact / account(s) / portals and reconcile with internal / external customers to final resolution in a timely manner to avoid nvoice delinquencies.
• Actively participate in a rotation training of the 4 responsibilities of the Collection cells of work (Cash Collections, Cash Apps, Reconciliation and Exceptions / Invoices Deliveries)
• Monitor money collection of all LATAM customers through Cash Collection Analysts and advise the Collection Manager about any past due account with potential and significant delinquency.
• Self-motivated and results oriented individual.
• Ability to handle pressure in a fast-paced environment.
• Demonstrated ability to identify issues, develop solutions and make recommendations to resolve problems and take advantage of opportunities.
• Possess good listening and customer service skill

Qualification Requirements:

• 1 year of significant experience in financial analysis, reporting, accounting or auditing within manufacturing entities in a multinational environment and public companies.
• Intermediate English language skills required.
• Bachelor’s Degree in Accounting or related like Business Administration or Finance.
• Proven advanced proficiency in the use of MS Excel.
• Proven verbal and written communication skills with the ability to communicate to various levels within the organization as well as to external customers and vendors.
• Experience working with SAP or PowerBI is a plus.

Desired behaviors & experiences:

• Process, investigate and post payment data for LATAM customers through SAP software against open items on customer accounts, as well as provide backup documentation to others.
• Collection Analysts handling the account.
• Responsible for investigating and resolving any payment discrepancies and reconciling customer accounts in a timely manner.
• Execute all cash apps of LATAM customer accounts in SAP, conciliated with customers in order to avoid any demurrage triggered in entry mistakes. 
• Responsible for investigation, deductions/overpayments posted on LATAM customer contact / account(s) / portals and reconcile with internal / external customers to final resolution in a timely manner to avoid nvoice delinquencies.
• Actively participate in a rotation training of the 4 responsibilities of the Collection cells of work (Cash Collections, Cash Apps,
• Reconciliation and Exceptions / Invoices Deliveries)

Relocation Available? No

We bring the potential of people, nature, and technology together to make life better.

That’s our purpose. We are all IN to make life better!

Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business.

If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion:

The chance to make a difference.

No matter where you work in the company, you’ll have an opportunity to make life better… for our colleagues, customers, communities, and the world.

Passionate people, motivated to excel.

Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner’s Mindset.

A warm, welcoming environment

At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.

A place where you can grow personally and professionally.

We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.

An environment that enables innovation and collaboration

We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.

The Tulsa & Guadalajara-based Shared Service Center is a key element of our commitment to finance excellence and the delivery of high-quality finance support to the US. / CA organization.

As your career develops, Ingredion offers a diverse set of career options. Our company continues to grow, organically, geographically and through acquisition.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No