Key Responsibilities
Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high-value problems (HVP), systematic bugs or systematic software failures.
Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
Participates in product design, testing, and documentation reviews as appropriate. Participate in user conferences.
Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
Attend AMAT classes in designated product lines and external classes for third-party software.
Provide ongoing training to customers and customer engineers (CE) for technical products and systems issues.
Assist in the analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.
Assist in training junior-level engineers in departmental procedures, corporate procedures, and detailed product operations.
Assist and support internal project development, testing, and maintenance.
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Read Full Description