Part of the Indonesia senior management team and jointly responsible for the development and implementation of the LS&CO strategy in Indonesia
Overall responsible for the implementation of the strategic direction in the wholesale channel with full accountability for the topline sales performance and relevant cost centers.
Build strong Key Account plans for joint future growth with our business partners.
Build capabilities throughout the team and create a fully engaged team that aims to go beyond the plans.
Works in partnership across all teams based both in Indonesia and internationally in order to deliver against joint KPIs in a truly matrixed organization.
Accountable for setting performance standards and in-market execution.
Responsibilities
Strategic and Operational Planning:
Partner with Country Lead and AMA Retail in the development of the country Strategic Business Plan and Annual Financial Plan (drive retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations etc., e-commerce growth and execution of omni-channel initiatives)
Align retail operations standards and measures on KPI’s, store locations, store sizes, formats and systems with AMA.
Understand the global guidelines on the commercial dimensions / requirement of the business. e.g. store grading, store identify, assortment, consumer activation plans and align team towards the global definition/direction. Actively engage AMA retail to find solution for the identified gaps
Drive consistent and sustainable Retail KPI growths across all the Retail stores and e-commerce channels and key success metrics in traditional wholesale channel
Identify opportunities and drive the development and implementation of new and/or improvement plans as needed.
Drive Achievement of the planned performance for the retail, traditional wholesale and e-commerce channels
Build annual Key Account Plans for all top customers with clear KPIs that drive the total customer relationship.
e-Commerce enabler / Service Provider Management
Define, refine and monitor SOPs
Contract and commercial negotiations
Define and monitor SLAs
Ensure adequate resource deployment by the enabler to support the business, SLAs and consumer needs
Ensure best in class execution to deliver superior consumer service
Drive & Enable Execution Excellence
Translate AMA/Global company strategies into clear objectives and action plans for the country across retail stores and e-commerce channels
Ensure implementation of all elements of retail / e-comm strategy in line with AMA /Global guidelines/standards across all stores and channels
Create a disciplined culture that focuses on operational excellence and flawless execution; shows a high level of personal conviction toward creating accountability and maintaining a culture of operational excellence
Ensure consistent and effective VM presentation consistently across all retail stores while ensuring execution differences to meet local target consumer and location needs.
Ensure our store and e-commerce presentation reflect our Brand Value proposition and is in line with AMA/Global guidelines
Ensure excellent comsumer service in all stores and e-commerce channels, meeting Mystery Shopper and consumer review target levels
Review doors against defined ground rules and parameters and determines store segmentation
Drive execution of in country customer service, product & brand trainings. Ensure all training tools provided by Regional Training team are used at the store level
Drive development of store staff and a service culture through retail training, coaching & development
Support initiatives from regional/global leveraging best practices
Channel Performance
Implement consistent and sustainable performance measures across all the sub-channel performance
Monitor and analyze retail performance; provide direction / build appropriate interventions to improve sub-channel profitability and productivity.
Consistently sets a clear direction for the country; creates alignment and focus through consistent communication, reinforcement and follow-up on company, regional and country priorities and expectations
Display a high level of financial acumen; analyzes business results, identifies trends and recognizes/maximizes sales generation potential; systematically teaches business analysis skills to KAM/ROM/DM
Identify opportunities and drive the development and implementation of new and/or improvement plans as needed.
Capability Development:
Ensure communication and alignment of strategy and execution within region and e-commerce team
Define and develop market capability.
Build a cohesive, high performing, inclusive team
Create a deep talent bench through proactive succession planning efforts
Create a high level of engagement, passion and desire to excel; build a foundation of trust, rapport and respect within the region; set high standards and empower and encourage others to achieve; consistently recognize individual and team performance
Build Key account capabilities in order to manage customers strategically.
Requirements
Degree in Business or Marketing
10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Senior Manager position and ecommerce role
Must be hands on and roll up sleeves when necessary
Must have ability to recognize opportunities and must be able to quickly turn opportunities into recommendations
Successful track record for high volume business growth in consumer centric organization
Acute sense of brand and customer intimacy
Possess strong analytical skills -Analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutions
Achievement oriented with solid management experience and demonstrated leadership ability
Strong ability to bridge and enhance cooperative working relationships cross-functionally and cross-culturally
Motivational and inspirational across levels, functions and cultures. A relationship builder
Ability to innovate change
Strong communication, presentation, negotiation and influencing skills
Proven ability to identify, develop and retain top talent
Computer and systems literate
Fluency in English (spoken and written)
LOCATION
Indonesia, Jakarta - Office
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.