Norman Regional Health System

Overview

We are looking for a Medical Assistant with great customer service skills for Norman Regional Health System's Neurosurgery Associates Clinic. NRHS Neurosurgery Associates is a busy practice with three established and respected Neurosurgeons, and one Advanced Practice Provider with an additional APP joining soon. As volumes are increasing, the clinic is in need of an Medical Assistant to join the team. We are looking for someone willing to join the team and focus on delivering great care and adapt Norman Regional Health System's core values.

Responsibilities

• Provides care to patients of all ages and assistance to physicians in the Norman Regional Clinics.
• Rooming patients, documentation in the Electronic Medical Record system, vitals signs, assisting with day to day patient care modalities and other duties as assigned. 
• Flexibility and adaptability are crucial for this role, as well as the ability to pay close attention to detail and multi-task. 
• Able to work in a fast-paced environment, and transition duties as needed during clinic days. 
• Excellent and Effective customer service is a must, communication, and ability to follow through with all tasks assigned with accuracy and efficiency are essential for this role.
• Supports excellent patient care and clinic flow. 
• Flexibility in day to day duties, and capable of working a somewhat standard schedule week to week.
• Responsibility and accountability to adhere to attendance and time expectations without waiver.
• Pleasantly greets patients and visitors to the office and provides assistance.
• Represents NRHS and the clinic in a positive and helpful manner in person at all times.
• Answers phone, accurately schedules appointments, and relays messages to the appropriate person.
• Checks message for completeness, accuracy and spelling errors prior to sending.
• Always verifies the name and phone number of the caller.
• Assists with clerical duties, such as surgical scheduling, patient education, and prior authorizations for surgical procedures.
• Identifies self and the clinic when communicating with the caller and represents NRHS in a pleasant and helpful manner at all times.
• Communicates effectively with patients, visitors, physicians and co-workers.
• Appropriately completes referrals in a timely manner and obtains authorization for referrals when necessary.
• Supports patient satisfaction with a friendly, "can do" attitude.
• Manages documents appropriately

Qualifications

Education

• High school diploma or equivalent and completion of an accredited program in Medical Assistant Training or equivalent experience required.

Experience

• Prefer at least one year experience in a clinical or physician-office setting, emergency room and/or a hospital setting that provides patient care. 
• Experience in office clerical activities desirable.

(Above requirements can be met by equivalent combination of education and experience).

Licensure/Certification

• Basic Life Support (BLS) training or re-training is required during orientation prior to providing patient care.
• Current Basic Life Support (BLS) is required to be maintained for duration of employment.
• CMA or RMA preferred.

Compensation/Benefits

• $13.74-$22.44/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.