GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Summary
The primary accountability of the Account Manager is to ensure GP successfully and profitably delivers its contractual obligations and customer satisfaction and are responsible for developing long-term relationships with a portfolio of clients. Connecting with key business executives and stakeholders they will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Account Manager will manage and develop client accounts to initiate and maintain favourable relationship with clients and are responsible for profitable revenue management, leading a team of Learning Consultants dedicated to meeting the operational needs of assigned clients.
The Account Manager will ensure GP Strategies’ standards for operations and service delivery align with the clients’ organisation and business needs. They will manage all GP Strategies’ team members, sub-contractors and partners, engaged in delivering the contracted services, while working with business development (CSL) to identify new opportunities and grow the GP brand.
The Account Manager ensures and implements contract deliverables as per agreed KPI's and SLA's and manages GP’s customers relationships with all key points of contact.
Essential Duties and Responsibilities
This job description is an outline of the main duties and responsibilities of the designated role, but other duties may be assigned from time to time as the situation requires
Essential Requirements
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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