Job ID
394174BR
About the role
Customer Engagement and Solution Partner (Onco/Hema) - Solid Tumors
Responsible for generating business revenue through the achievement of assigned sales, growth, market share and productivity targets in the specified territory or therapeutic area by effectively promoting company products to target healthcare professionals. Creating and executing marketing and sales strategies and programs, allocating resources within budget.
Responsible for developing effective business relationships with customers (physicians, treating staff and other stakeholders) that support delivery of business results; initiate or support programs that make a difference in the lives of patients.
Responsible for delivering customized, sustainable, impactful, science-basedstrategic solutions that respond to the needs of Key Accounts.
Responsibilities
- Meet or exceed assigned territory targets (including market share/market share growth) within agreed budgets and timescales
- Drive sales in assigned account base by means of proactive territory and account planning, relationship building and good influencing skills
- Actively seek business opportunities based on clear and full understanding of products and territory accounts
- Achieve agreed coverage and frequency targets through face –to-face and/or group meetings and/or non-promotional visits (including virtual calls) and deliver agreed customer centric activities (conferences, round tables, meetings, etc.) within operating budget
- Promote defined Novartis products according to product strategy, campaign briefs and policies
- Ensure outstanding personal knowledge of therapeutic diseases, and understanding of Novartis products, technical information, product strategy, positioning, key messages, programs, competitors' products and customer relationship model
- Execute and optimize approach and communication style during visits, responding appropriately to customer needs according to Novartis selling guidelines. Use detailed knowledge of competitor products’ features and benefits during visits to improve target reach for Novartis products
- Develop and apply understanding of customer organizations and networks and of diverse influences that affect customer decisions (e.g., peer relationships), and feed this information back to the cross-functional teams
- Develop and implement programs which create value to key customers and stakeholders maximizing Novartis access and sales
- Ensure adequate preparation and follow-up of specific training modules (medical, product, presentation skills, etc.)
- Ensure effective maintenance of CRM (customer relationship management) data, including administration, records, targeting, in line with Novartis guidelines and policies
- Ensure effective cross-functional communication to coordinate interactions and deliver impact
- Provide Novartis stakeholders and other colleagues with insight and feedback gained from customer interactions
- Monitor performance KPIs and deliver corrective action as required to meet business objectives
- Drive customer Segmentation and Targeting, Digital profiling and ensure Customer Relationship Management (CRM) system data completeness
- Ensure usage of different engagement channels and platforms, drive channel orchestration around customer preferences
- Contribute to In-Market brand promotional campaigns basing on defined strategy and customer segments
- Collect and process feedback from customers through surveys and other channels. Contribute to Voice of the Customer (VoC) data collection
- Be seen as customer expert through territory knowledge and customer-in approach
- Act as member of Therapy Area (TA) and cross functional Agile squads
- Master prioritization and planning of engagements and activities
- Collaborate with other functions (access & marketing) in shaping country strategy by collecting impactful insights from customers
- Engage with internal colleagues in identifying and developing cross-functional initiatives
- Maintain and demonstrates comprehensive and in-depth scientific knowledge of an assigned TA/brand (or brands), including disease principles and therapeutic approach, not excluding support to access teams in patient journey and potential HCS hurdles
- Shape the market environment, pioneer (early) opportunities and expand strong networks in the disease area to determine critical success factors for launch and uptake
- Co-create and execute strategic, tactical marketing and territory plans for allocated products in line with Novartis standards and strategy at a regional and national level. Manage national or regional adoption performance and adjust plans accordingly
- Apply Agile and Design Thinking methodologies in creating new solutions for the business. Support (TA) in adopting new ways of working.
- Execute marketing strategies in line with TA priorities, contribute to creation and adoption of marketing plans
- Together with X-tional team build HCP interaction/engagement plan by indicating and executing as Owner key Projects as Patient Support Program (POP), Omni-channel engagement (OCE), Virtual interactions, Market research (MR), etc.
- Act as Patient Oriented Programs SQA Manager for assigned TA.
- Ensure compliance in all interactions throughout the organization and maintain regular liaison with the regional and local compliance functions to ensure that all processes and activities are compliant with internal and external policies
- On time reporting of spontaneous adverse events (AE) reports and technical complaints for all Novartis products
Position Title
Customer Engagement and Solution Partner (Onco/Hema)
Role Requirements
Minimum requirements
Education:
Graduate degree preferably in Business Administration, Pharmacy, Science or Allied Medical Courses
Experience:
- 3 years of experience in sales in a pharmaceutical company
- Demonstrates excellent product knowledge and attention to details and nuancesDemonstrates excellent verbal and written communication skills
- Able to establish and maintain good, professional relationships with HCPs
- Basic knowledge of MS Office –Word, Power Point, Excel
- Knowledge and/or experience of pharma industry and its changing competitive environment is a plus
- Experience in Pharma marketing
- Proven customer/ account management;
- Commercial mindset or key account management;
- Product Launch experience.
Job Type
Full Time
Country
Lithuania
Work Location
Vilnius
Functional Area
Sales
Division
International
Business Unit
Region Europe IMI
Employment Type
Regular
Company/Legal Entity
NOVARTIS BALTICS SIA
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Shift Work
No
Early Talent
Yes
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