Scopely is looking for a Player Services Representative to join our Tripeaks team in Bangalore as a full time employee!
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Tiki Solitaire TriPeaks is a top grossing solitaire game. The close knit team has an outstanding culture where they embrace and respect each other as individuals and equals.
What You’ll Do
The Tiki Solitaire Tripeaks Player Services Representative is empowered and encouraged to
provide outstanding customer service to enhance customer satisfaction and player retention.
This individual achieves this by conducting in-depth research into player questions and concerns
while maintaining a courteous and respectful tone and demeanor. This position works directly
with the Product, Community, Analytics, and Marketing departments, keeping up with their goals
and schedules while sharing player feedback and advocating improvements on their behalf
What We’re Looking For
Exceptional customer service is something you take seriously. You're a skeptic who questions assumptions. Along with your high degree of technical and analytical skills, you're also a great communicator that is comfortable with and proficient at de-escalating distressed customers. You anticipate driving a substantial contribution to the business while advocating what is beneficial to the player.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star TrekTM Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by- consumerTM experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment.All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com.
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