JPMorgan Chase & Co.

Job summary

If you are keen to develop an excellent understanding of our client’s primary business and ensuring a seamless client experience, then join our team.

As a Client Service Account Manager – Senior Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. The CSAM is the client’s champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular “Service Reviews” with clients either in person or remotely.

Job responsibilities

• Is responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
• Maintains an accurate and active service temperature check for all Clients within the portfolio
• Identifies and remediates service issues that impact the Client and escalate potential risk associated with Client activities
• Understands organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
• Understands the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
• Assists in developing and executing jointly agreed service plans that focus on process improvements for Clients
• Promotes use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

Required qualifications, capabilities, and skills

• Fluent in Hebrew
• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to work effectively under pressure

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.