Vestas

As a Service Planning Agent, you will provide the best technical solution proposal for turbine maintenance so each turbine can be repaired efficiently using relevant tools, spare parts and workforce as per internal Vestas' instructions. The Service Planning Agent is also involved in updating task Lists (continuous improvement), which enables scalable and efficient technical planning. Equally important, you are responsible for processing Work Orders (WO) technically and checking customers' entitlements, supported by contract mapping in the system.

This role can be undertaken by someone based close to one of our regional wind farms across South Africa and Kenya

Responsibilities

• Define the WO context, specified and enriched with relevant technical information, guidelines for scheduler and service technicians if applicable which will allow the order to be planned and scheduled.
• Engage with technical support for complex jobs ensuing task list are appropriate for the works to be performed.
• Coordinate with Transactional Sales and other key stakeholders for Quoting (T&M)
• Identify Task list improvement opportunities and align with Technical Support the require update or task list creation.

Qualifications

• Bachelor's degree/Trade Certificate highly preferred in relevant field (i.e. Business Analytics, Mechanical, Electrical, Data Analytics)
• 2+ years of related experience within the wind industry
• Project management
• Coordinate work remotely.
• Establish safe standards of execution.
• Balance complex priorities
• Good experience in a technical service environment with a focus on planning & execution
• Good IT skills and experience with information processing in databases and planning tools
• Analytical and detailed working approach
• Self-organization and good time management
• Professional communication skills (including technical communication)
• Fair understanding of entitlement/commercial customer specifics
• Ability to read into technical documentation and drawings.
• Affinity to work according to processes and navigate in technical (commercial) related systems.

Competencies

• Technical background with experience in Vestas's turbines. Experience using VOB and VGA
• Fair understanding of entitlement / commercial customer specifics.
• Ability to read into technical documentation and drawings.
• Capacity to work according to processes and navigate in technical(commercial) related systems.
• Structured and detailed working approach
• Self-organization / good time management and able to work under tight deadlines.
• Technical communications skills
• System user of MS Office, SAP and Salesforce

What We Offer

We are a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to help when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.