Amazon

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About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses

AWS is home to the largest computer network on the planet. When you become an Amazonian, you will work on the industry’s leading cloud computing platform in the most sophisticated, most safe, and most secure data centers in the world. Our DCEO Facility Managers (FMs) work with the brightest minds from around the globe to test and implement the newest technology and work practices to meet the demands of a changing market.

As an Amazonian, you will work on a team of first responders who support the operations of the world’s most powerful data center platform. Our Engineering Operations team operates and maintains our mechanical and electrical critical infrastructure to stand up against natural disaster or human caused risks.

Data centers consume a lot of resources, and Amazon is committed to sourcing those responsibly by supporting and building green power generating stations around the world. We are committed to making our entire company carbon neutral by 2040.

From Fortune 500 companies and media giants to your home town small businesses - our infrastructure is trusted to store, secure, and process the data that makes the world move.

Our size, scale, and growth provide opportunity for career growth and development

Inclusive Team Culture

We’re committed to celebrating our differences here at AWS. Our employee-led affinity groups foster a culture of inclusion that empower all Amazonians to be proud of who we are. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, serve as a foundation for continuous learning about our diverse perspectives.

Work/Life Balance

We recognize there’s more to life than work. Creating harmony between your personal and professional life leads to greater happiness, fulfillment and purpose. At AWS, we’re committed to helping our customers achieve their goals and we know we can’t succeed unless our employees achieve theirs. This starts with flexible work hours and arrangements that help our teams celebrate daily wins, at home and in the cloud.

Mentorship & Career Growth

We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities

• You will lead the maintenance program of data center critical infrastructure equipment ensuring 99.9999% up-time of the world's largest cloud computing portfolio.
• Manage teams of 24x7 engineering technicians in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Act as an escalation point for all facilities-related issues.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Effectively and efficiently manage the operations budget and expenditures.
• Coordinate daily with third party vendors ensuring adherence to contracted SLAs.
• Communicate complex technical information to a non-technical audience.
• Ensure safety procedures are adhered to while performing work.
• Test safety, quality, reliability, and performance of products, equipment and processes.

A day in the life

• Data Centers are a 24/7 operation. Work schedule changes depending on specific site needs, to include working nights.
• Role may support more than one location/site.
• Role is expected to respond to out-of-hours emergency calls.

About the team

AWS Infrastructure & Network Services teams are building intelligent software to automate the infrastructure operations that drive Amazon Web Services. We’re providing internal and external customers the opportunities to consume infrastructure directly, without human intervention. Our teams leverage AWS technology to support data center operations, networking, infrastructure, and support engineering and development. Come join us to build, architect, design and implement distributed systems that provide availability, scalability and latency guarantees across the full breadth of AWS services.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

BASIC QUALIFICATIONS

• High School or Secondary school Diploma.
• 5+ years of relevant work experience in a data center, other critical environment, or Technical (Military/Trade) experience.
• 5+ years experience re: understanding of the electrical or mechanical systems involved in critical data center operations such as: transformers, generators, switchgear, UPS systems, pumps, chillers, and air handling units.
• 5+ years experience as a people manager.
• 1+ years of experience with root cause analysis and troubleshooting/problem solving.
• 1+ years of experience with reading and understanding schematics and blueprints.

PREFERRED QUALIFICATIONS

• Associates or Bachelors in applicable engineering field
• Engineering trades certification in electrical or mechanical field
• Familiar with BMS and EPMS control systems and data collection/trending
• Proficient with maintenance management software
• Proficient with Microsoft Excel, Word, Outlook and other basic admin tools.
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Military Ratings/MOSs Navy: AD, AE, AM, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, GSE, GSM, FT, MM, MMN, EN, STG, STS, UT Army: 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F Marines: 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337 Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031; Coast Guard: AMT, AST, AET, EM, ET, MT, IT

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.