Michaels Stores

Support Center - Irving

The Loss Prevention Investigator investigates suspicions of theft, fraud, and policy violations. The investigator is responsible for ensuring that each investigation is completed with the companies’ best interests in mind.

Major Activities

Internal Investigations 

• Prioritize cases in conjunction with Zone Loss Prevention Managers, District Managers, and the Manager of Investigations.
• Actively research and investigate information generated from the exception-based reporting system. 
• Ensure all aspects of investigations opened by operatives, network calls, exception reports, etc. are handled in an efficient and professional manner.
• Responsible for reviewing and completing all necessary paperwork from field personnel such as promissory notes, civil demand notices, and evidence. 
• Research and investigate information generated from third party tools.
• Professionally complete and submit all necessary paperwork in a timely manner. 
• Maintain and document all internal case logs and ensure all case files are completed properly.

External Investigations 

• Use available tools to identify and pursue external theft suspects. 
• Work with Zone Loss Prevention Managers, District Managers, and Store Managers to identify and stop external theft rings.
• Work with Law Enforcement agencies to prosecute external theft suspects when possible.

Communication 

• Maintain constant communication with Zone Loss Prevention Managers, Zone Human Resource Directors, District Managers, Manager of Investigations, and other appropriate personnel on issues involving internal investigations. 

Projects 

• Participates in projects as assigned by the Manager of Investigations.
• Other duties as assigned

Minimum Type of experience the job requires 

• 3-5 years of experience in Loss Prevention, Retail, and/or Law Enforcement 
• Experience conducting in-depth investigations
• Detailed investigative report writing

Preferred Type of experience the job requires 

• Multi-store investigations experience a plus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)

CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

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Federal FMLA Poster

Federal EPPAC Poster