Poplar Homes

ARK Management, a Poplar Homes company, specializes in the Management of Community Homeowner Associations. We are seeking a Certified Community Association Manager to add to our professional team of outstanding players. Our goal as a company is to exceed our client’s expectations and provide superior customer service.

The Assistant Manager will report directly to the Executive Director. In addition, will provide administrative and technical support to ensure smooth operations of associations. The Assistant Manager will assist with duties as requested by the assigned Community Manager or Managers, including but not limited to, providing customers service, assigning work orders, drafting letters at Manager's direction, Action list items, and maintain a correspondence log by Association and assist Manager with research projects as needed.

Schedule:

Monday- Friday 8:00am-5:00pm

Essential Duties and Responsibilities:

• Assist Manager with various tasks to ensure smooth operation of Association.
• Type correspondence, draft letters, Action Lists, Board Meeting Minutes, and update Association profile documents.
• Assign, track, and follow up on work orders.
• Maintain annual calendar for major projects.
• Assist with research projects.
• Monitor insurance certificate expirations for contractors.
• Prepare website material for the Association.
• Coordinate appointments and meetings with vendors.
• Assist with paying invoices and ordering office supplies.
• Distribute homeowner notices and supervise front desk activities.
• Transcribe meeting minutes and create reports as needed.
• Process mail, handle collections, and eviction process for rentals.
• Support Poplar Homes with rentals, lease maintenance, and customer needs.
• Maintain keys for rentals and provide access to vendors.
• Communicate with homeowners, residents, and rental customers.

Qualifications:

• At least 2 years of administrative experience. HOA or property management experience is highly desired.
• Customer service experience, preferably in a hospitality related field.
• Self-starter with good organizational, time management and follow up skills with the ability to manage competing priorities and assignments.
• Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility and respond to changing situations and needs.
• Ability to be diplomatic and sensitive in responding to questions.
• Ability to communicate clearly and concisely in both oral and written communication.
• Must exercise sound judgement and demonstrate flexibility.
• Familiar with MS Office and a minimum typing speed of 50-60 wpm

Perks & Benefits:

• Generous salaried position
• Health, Dental, and Vision with generous company contribution
• Unlimited PTO
• 13 paid holidays
• 4% 401K Match
• Work from home (must have geographical proximity and/or experience in assigned market)
• Parental leave
• $50 monthly home office stipend
• Collaborative and supportive work environment

If you are passionate about property management, dedicated to exceptional customer service, and thrive in a fast-paced environment, we encourage you to apply!

We are an equal opportunity employer and value diversity in our workforce.

Note: Job responsibilities and qualifications may evolve to meet the changing needs of the business.

Must reside in the San Diego, CA area.

About Poplar Homes

"Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar’s coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs."