PEAK6

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast. 

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

This is an incredible opportunity for a progressive, pragmatic, and service-oriented Application Support Engineer to join a team focused on providing world class technical support to our clients as well as improving and maintaining the reliability of Apex’s software and services platform. Have you been waiting for the opportunity to join a winning technical team? Now’s your chance.

We are looking for someone who:

• Is passionate - You have a genuine passion for technology and supporting those who rely on it. You love using technology differently to maximize opportunity and impact for customers and you have a way of bringing out that same fire in the people you work with.
• Is motivated - You are driven to be the best, whether that’s decreasing system down time or making an innovative change to “how it’s always been done” resulting in a more efficient way of supporting the customer. You challenge yourself by setting goals and exceeding them.
• Is collaborative - You are excited to work with fellow engineers and big thinkers. You know how to collaborate not only within the department, but also across the organization.
• Wants to make an impact - You are looking to do amazing work. You value preventing problems from occurring over being caught in the chaos zone putting out fires and looking for the “hero” spotlight.
• Strives for frictionless IT - You understand the importance of building great partnerships. You promote a seamless, smooth, user friendly, and reliable environment.

What you will do all day:

• Deliver results - Collaborate with Business and Operational units to systematically collect and analyze requirements pertaining to critical business processes, then design and build automated solutions to enhance operational efficiency.
• Collaborate and embed with engineering and product teams - As a member of operations team you will work closely with those delivery teams related to ongoing bug fixes, feature releases and product launches to ensure supportability and operability requirements are accounted for.
• Run our clearing platform - You will be expected to influence the decrease in frequency and severity of technical incidents which negatively impact internal and external customers.
• Support our world class client base - Promote a culture of quick and effective reactions to client reports; Provide the front-line agents with the tools, knowledge and support they need for quick and effective responses to new requests. Identify smart and creative ways to solve issues and client challenges.
• Keep your finger on the pulse of our systems - You are in tune at all times with the health of our services and client experience thru monitoring and data visualization tools.

A few reasons why you might love us:

• We are a leader in the space - Apex is recognized for disrupting the financial services industry, enabling fintech standouts like Stash, Webull, M1, Robinhood and Betterment. We have an amazing track record of success, and we foster ongoing innovation. So, you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture.
• We see tech differently - You will work with people who are leaders in the tech industry. We are passionate engineers dedicated to finding new and different ways to use technology to solve our customers’ problems.
• Your work will have an immediate impact. You will be able to see your direct impact on our tech department and our clients. You won’t be just another talented engineer.

The skills you will need to succeed:

• 3+ years of proven history supporting Java applications, Restful APIs and Microservices
• 3+ years of database experience (MSSQL and/or NoSQL)
• Experience designing and implementing scheduling workflows using automation tools (Tidal,Airflow…) to streamline business processes
• Ability to collaborate with cross-functional teams to understand scheduling requirements and translate them into efficient workflows
• Extensive support experience in a cloud or hybrid environment
• Experience with Kafka, SQL, Protobufs, and reactive, multi-tenant applications
• Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systems
• Bachelor’s degree in Computer Science, Computer Engineering or a similar field
• Advance OS troubleshooting skills (Linux and Windows)
• Strong scripting abilities (Python, Groovy, Ruby)
• Ability to learn new and unfamiliar technologies quickly (languages, tools, frameworks)
• Experience with monitoring and visualization tools (Grafana, Prometheus, Nagios, Datadog, Elastic, Kibana, etc…)

Preferred skills:

• Financial Services background is a plus
• Support experience with trade execution, processing and reporting service
• Experience working in a high speed, high availability trading platform using FIX or similar messaging protocols

#IT #associate #full-time #LI-MJ1 #APEX

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment

At Apex, we embrace diversity and are dedicated to creating an inclusive and equitable workplace. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.

Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.