Al-Futtaim Group

Job Requisition ID: 160358 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Ensuring the service levels and customer satisfaction in Sales departments are maintained to the highest standards by managing the day to day operation very effectively. Promote the IKEA Concept as a tool.

What you will do

COMMERCIAL

• Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
• Determine the customers’ requirements and assist them in their orders
• Maintain contact and advise customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.
• Provide the highest level of Customer Service.
• Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve our meeting with them.Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add-on sales in order to achieve the established sales target.
• Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.
• Maintain a fully display of products via merchandising methods as laid down by the company.
• Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.
• Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

OPERATIONS

• Lead, inspire and motivate the sales team to optimize sales and profits.
• Ensure store is always “In Shape as New”.
• Ensure implementation of the store’s commercial activities and Business Plan.
• Define objectives and lead efforts to achieve these through continuous evaluation and follow-up
• Participate and contribute to the Store Commercial team.
• Develop and implement commercial strategic plans based on business priorities and local market.
• Prepare the annual departmental budget and ensure that operating expenses are within the guidelines and objectives of the department.
• establish annual and monthly sales and profit objectives

PEOPLE Management

• Commit to the development of his team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines; and how they have an impact on their specific roles.
• Empower, support and coach sales co-workers on the job to help them perform better and grow.
• Actively develop successors to ensure to meet the succession needs of the IKEA store.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.

Required Skills to be successful

Minimum Qualifications and Knowledge:

• 3-5 years’ experience in the Home Furnishings business
• 3 years of relevant management experience
• Experience of managing/leading and developing a team
• Business Analytics Skills

Job-Specific Skills:

• Strategic Planning and Analytical Skills
• Effective Communication skills
• Proficient user of MS office applications. 
• Good analytical skills
• Leadership skills
• Able to cope with a very high workload
• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Commercial awareness
• Strong customer service skills with a friendly approach
• Excellent command of English language.
• Excellent command of Arabic language is preferred.
• Good knowledge in home furnishing, market, social trends
• Multitasker and attentive to details

Leadership skills:

• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the organization
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors

Behavioural Competencies:

• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.