Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Daily operation capacity planning:

• Manage a team of 3- 4 members to maintain inventory for clients at warehouse, including inbound and inventory process
• Preparation of Purchase Orders based on approved Requisitions and selected Clients.
• Coordinate with Clients to ensure firmed orders are delivered in full and on time and error-free.
• Collect supporting documents to prepare payment requests and partner with finance
• Working directly with Clients and internal departments for inventory controls.
• Coordinate with Business Development team and Warehouse to arrange goods arrival information.
• Monitor product availability & stock allocation.
• Process all Clients’ operational requests.

Manage Client contracts and relationships. 

• Talk to clients on a regular basis. Maintain and develop good relationships with clients. Be the main point of contact for them. Identify potential concerns and issues.
• Actively coordinate with other teams to solve operational issues for clients and drive customer satisfaction. Make sure that we can detect early and resolve any concerns from clients related to SBS performance fast and efficiently.
• Other projects & Ad-hoc requests from team lead.

Requirements:

• At least 3 years of experience in procurement/purchasing for retails, logistics, warehouses in multinational companies. Experience in client management is a plus.
• BA of Supply Chain Management, Economics / Business, Foreign Trade
• Good stakeholder management and problem solving skills.
• Strong presentation and storytelling skills
• Excellent Interpersonal skills – Excellent ability to communicate and manage internal stakeholders as well as build up relationships with clients.
• Fluent in written and spoken English.
• Familiar with reporting and managing processes.
• Able to use MS Office and Google sheets smoothly
• Good attitude and adaptability to changes
• Comfortable and enjoy working with people.