Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

The holder of the position must independently execute the following tasks:

The holder of the position

• Accepts jobs by telephone / email / fax / internet.
• Edits and maintains jobs (Exports/Imports) in WorldStar.
• Writes conversation-protocols.
• Calculates transit-times.
• Calculates shipment prices.
• Raises jobs in WorldStar and edits these if need arises.
• Selects routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink).
• Performs a “Routing Check”, specifically in regards to the selection and combination of different transport models (airplane, car, train, Aerolink).
• Orders drivers (pickup / delivery of shipments at the customer, delivery / pickup of shipments at the freight-company).
• Checks collected shipments in the office and prepares them for transport.
• Books and preadvises shipments.
• Monitors shipments during the transport and reacts flexibly to any deviation from the plan.
• Continuously checks the notes in WorldStar and handles preadvised shipments.
• Checks the planned departure or arrival times of flights (“Post Flight Check”).
• Completes jobs (enters extra-charges, pricing).
• Invoices shipments.
• Checks the internal debits and credits (Clearinghouse).
• Works securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances.
• Uses and maintains the available technical tools (WorldStar, OpStar, BioStar, OAG, Flight Monitor).
• Maintains clinical trails using BioStar (study management).
• Recognizes important information and makes immediate use of this information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos).
• Regularly partakes in being on-call.
• Orders office supplies.
• Manages the store-room (packaging, supplies, cooling-media, etc).
• Communicates with national and international World Courier stations / Aerolink / agents.
• Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc).

He performs preliminary actions, specifically:

• Preconditioning and pre-placement of packaging-materials and cooling-media.
• Marking and labelling of shipments as per regulations.
• Preparation and/or procurement of all necessary documentation (HWB, MAWB, import or export permit, export customs paperwork, live animal certificate, dangerous goods declaration, etc).
• Checks transport documents as per GGVS / ADR / IATA-DGR.

He advises customers through:

• Explanation of the services.
• Explanation of the transport charges.
• Selection of the optimal transport alternative.
• Selection of the necessary documents for the transport.
• Information about irregularities / delays.
• Informing the customer of the delivery data (POD).
• The acceptance, examination and forwarding of complaints.

He carries out all customs formalities (Export / Import) through:

• The inspection and/or procurement of all necessary paperwork for the import or export (import or export permit, export customs paperwork, etc.).
• The determination of all customs and/or taxes, and entering these in WorldStar.
• Customs declaration (electronic or by internet) at the responsible customs office (Import / Export – ATLAS/NCTS for export declaration ; verbal customs declaration for low-value clearance ; CARNET procedure for carnet shipments

He supports sales through

• Forwarding relevant information to the Sales Executive
• Preparation and execution of written offers

Individual tasks:

The holder of the position is obligated to perform, in addition to the above described tasks, individual tasks assigned by his superiors, which are to be seen by their nature as part of his work area, or which arise out of necessity.

REPORTS DIRECTLY TO:

Customer Service Supervisor or Operations Supervisor, or rather to the Branch Manager / Country Manager / General Manager

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What your background should look like 

Experience listed in description above

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned