MGH & BWH Center for Clinical Data Science

PAS Central Scheduler **Call Center Position** 40 Hours Day Shift - (3281955)

Description

Responsible for handling a high volume of incoming calls from both physician’s offices and patients. Will schedule, re-schedule, update and change patient appointments in a timely manner. Responsible for ensuring pre-cert/authorization requirements have been met. Will have thorough knowledge of CPT and ICD-9 codes. Scheduler will be responsible for pre-registration. Responsible for filing and interpretation of physician orders. Scheduler is responsible for updating demographic information. Assist patients ranging in age from adult to geriatrics who may call to verify the time/date or other information about their procedures.

Qualifications

Skills Required: Includes solving, operating, reasoning, interpreting, remembering, understanding, directing, controlling, computing, and counting. Good Counseling and communication skills. Strong interpersonal skills, courtesy and tact with patient, family members, physicians and staff members. Analytical ability for numbers and situations. Keyboard, Computer,Customer Service Skills,and office machine experience

Two year experience in a physician’s office setting with scheduling responsibilities or in a health care environment with admitting background preferred Typing proficiency of 40 words per minute preferred.

High school diploma preferred which generally provides the ability to read and write in order to schedule patients and read warning and preparation experience

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EEO Statement 

Primary Location

: MA-Salem-SLM Salem Hospital

Work Locations

: 

SLM Salem Hospital 

81Highland Ave 

Salem 01970

Job

: Schedular

Organization

: Salem Hospital

Schedule

: Full-time

Standard Hours: 40

Shift

: Day Job

Posted Shift Description: Remote call center job. 90 days onsite training required.

Employee Status

: Regular

Recruiting Department: SLM Admitting & Registration

Job Posting

: Mar 22, 2024