The University of New Mexico

Coord,Merchandise/Retail

Requisition ID req28948 Working Title Coord,Merchandise/Retail Position Grade 08 Position Summary The University of New Mexico Bookstores is seeking an energetic and ambitious individual for the position Coordinator of Merchandise/Retail for multiple retail departments at our two locations. The Coordinator position manages the day-to-day operations for departments which include Customer Service and The Market primarily, though duties may cover other departments including Trade Books, Gift and Clothing, Technology, and Supplies.

Responsibilities of the position include, but are not limited to, the following: overseeing daily retail floor customer service, store inventory acquisition including selection of incoming product and maintaining all ordering records, identifying and resolving customer and inventory issues, developing and executing sales floor merchandising plans, training and supervision of a team of 6 to 12 part time student employees, database and file maintenance, and coordination and execution of sales and marketing events in store, online, and across campus.

Serves as a liaison between the Central Campus Bookstore and North Campus Medical/Legal Bookstore. Will ensure all retail and customer service standards are consistent between both locations and may serve as the primary supervisor at the Medical/Legal Bookstore as needed.

Some evening and weekend shifts will be required.

Working Conditions and Physical Effort:

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

See the Position Description for additional information.

Conditions of Employment Minimum Qualifications High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications Preferred Qualifications: Please address each of the preferred qualifications in your required cover letter.

• Prior customer service, sales, and college store retail experience
• Excellent written and verbal communication skills
• Skilled in resolving customer complaints and concerns in high pressure situations while maintaining professionalism
• Experience with creating processes and procedures
• Experience managing inventory within a retail environment including ordering, cycle counts, inventory reconciliations, and the use of inventory control system software
• Skilled in identifying, analyzing, and resolving inventory and operational issues
• Experience merchandising a sales floor including developing merchandising plans and associated marketing pieces
• Skilled in multi-tasking and establishing priorities across multiple departments and locations both independently and as part of a team
• 2-3 years of supervisory experience
• Experience with Microsoft Office, specifically Excel

Additional Requirements Campus Main - Albuquerque, NM Department Bookstore Main Campus (219A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $16.88 - $21.72 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 05/04/2024 Eligible for Remote Work Eligible for Remote Work Statement Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

• A cover letter is required and must address how each preferred qualification has/hasn’t been met, performed, demonstrated, or learned. • A current resume is required. • Include a list of three past or present supervisory references.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.