Harmonia Holdings Group

Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. 

Harmonia Holdings has an exciting opportunity for a Network Support Technician (Tier II) to join our rapidly growing team supporting a federal government client.

Job Summary: The Network Support Technician (Tier II) is responsible for providing advanced technical support and assistance to end-users regarding network systems, hardware, and software. This role involves troubleshooting complex network issues, configuring network devices, and ensuring the stability and security of network infrastructure. A Top Secret clearance with the ability to obtain SCI is required for this position. A bachelor's degree in Information Technology, Computer Science, or related field is preferred. Certifications such as CompTIA Network+ and Cisco CCNA are preferred but not required.

Responsibilities:

• Provide Tier II technical support for advanced network-related issues, including connectivity, configuration, and performance problems.
• Troubleshoot and resolve complex network hardware and software issues in a timely manner.
• Configure and maintain network devices such as routers, switches, firewalls, and wireless access points.
• Monitor network performance and security, implementing proactive measures to prevent and mitigate network threats.
• Collaborate with network engineers and other IT teams to design and implement network solutions.
• Document network configurations, procedures, and troubleshooting steps for reference and knowledge sharing.
• Provide training and guidance to junior network technicians and end-users on network-related topics and best practices.
• Ensure compliance with network security policies, standards, and protocols.
• Participate in network infrastructure projects and initiatives as needed.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 5 years of experience in network support or related role.
• Active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
• Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with network troubleshooting tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are preferred but not required.

Location: Onsite in Washington, DC

#LI

As per the Executive Order on Ensuring Adequate Covid Safety Protocols for Federal Contractors and regulations as detailed by www.saferfederalworkforce.gov , it is recommended that all federal government contractors be vaccinated against Covid-19, unless approved for an exemption/ accommodation on the basis of a sincerely held religious belief or medical circumstance.

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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: 

• Recognized as a Top 20 "Best Place to Work in Virginia"
• Recipient of Department of Labor's HireVets Gold Medallion
• Great Place to Work Certification for five years running
• A Virginia Chamber of Commerce Fantastic 50 company
• A Northern Virginia Technology Council Tech 100 company 
• Inc. 5000 list of fastest growing companies for eleven years
• Two-time SBA SBIR Tibbett's Award winner
• Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

• HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
• Employer HSA matching and a generous HRA reimbursement to step in and help should you have a significant medical need
• 100% employer-paid dental and vision insurance options 
• 100% employer-sponsored STD, LTD, and life insurance
• Veterans Cohort
• Gym membership and wellness reimbursements
• 401(k) matching
• Dollar-for-dollar 501(c)(3) donation matching
• Flexible-schedules and telework options
• Paid holidays and Flexible Paid Time Off
• Adoption Expense Reimbursement
• Paid Parental Leave
• Professional development and career growth opportunities and paid training days
• Employer-sponsored Employee Assistance Program for employee and family
• Team and company-wide events, recognition, and appreciation-- and so much more! 

Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career! 

Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact HR@harmonia.com.