University of Central Florida

Student Success and Well-Being – Office of Student Financial Assistant

The Office of Student Financial Assistance is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity:

UCF’s Student Success and Well-Being Office of Student Financial Assistance is now accepting applications for a Business Systems Analyst I. This position supports the information technology utilized in the Office of Student Financial Assistance in a variety of ways. Financial Aid is a nuanced area within higher education requiring specific technical expertise to ensure compliance with state legislation and federal regulations. This person works with administrators, subject matter experts, and IT personnel to clarify project objectives, conduct business needs analysis, and provide clear and structured requirements for technology related initiatives and upgrades. The goal of this role is to ensure IT systems and applications are aligned with UCF organizational objectives. The person in this position plans, manages, and ensures the proper implementation of projects related to business process changes and improvements, and evaluates, assesses, and designs the technical functions of various UCF business systems modules.

Responsibilities:

• Develops SAS EG Projects and Student Information System (PeopleSoft) queries to facilitate processing and reporting of federal, state, and institutional aid programs.
• Develops, updates, and maintains Student Information System for the purpose of generating letter templates using Microsoft Word and Bi Publisher for all departmental communications with students.
• Collaborates with UCF IT on special projects such as server migrations, major software updates and implementation, and other technical issues.
• Collaborates with end users and SFA IT staff for ongoing projects within the department to find innovative solutions to improve processing and customer service.
• Serves as back up on various SFA IT tasks in the case of absence of another team member.
• Serves as technical support for end users and liaison between end users and UCF IT for software/hardware issues and hardware replacement.
• Submits and manages ServiceNow tickets on behalf of end users to facilitate communication between end user and UCF IT.
• Maintains, orders, and purchases supplies for desktop and high-speed printers.

Minimum Qualifications:

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience with Financial Aid
• Experience with PeopleSoft Oracle
• Query Development
• BI Publisher Experience
• SAS EG Experience

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• And more…For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

Student Success and Well-Being (SSWB) - Student Financial Assistance

Work Schedule

Monday through Friday from 8:00 AM TO 5:00 PM.

Type of Appointment

Regular

Expected Salary

$48,722.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.