Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Aftersales Manager EMEA to our global team. Position based in Paris (hybrid work).
OVERVIEW:
We are looking for an After Sales Service Manager EMEA to join our rapidly growing team in France. The role of the Aftersales Manager EMEA plays a critical part in allowing us to successfully deploy our company’s mission to support our customers to provide sustainability to our consumers.
The After Sales Service Manager is responsible for overseeing all aspects of customer service and support provided to retailers after they have purchased a product or service. This is a new service which aims to enable partnerships between our retailers and Shark Ninja to facilitate repair and avoid unnecessary replacement and disposal of good product.
This is a new initiative and will give the individual lots of opportunity to create and shape a new service and really make a difference but requires someone who can deliver the balance between several key stakeholders and deliver win - win results.
Success will be measured in customer, consumer satisfaction and retention by addressing any issues, answering questions, and aiding as needed after the sale has been completed whilst reducing the rate and cost of returns. Providing this service will be key to growing our business in EMEA.
This role will be to work closely with our regional MDs in the EMEA region, Sustainability Leads and Consumer Experience.
French and English is a must with reverse logistics experience preferable, Commercial experience is needed in this role as is good attention to details and experience with aftersales agreements and policies. Being a ‘team player’ is equally important. IT literacy and the willingness to learn are also key.
Here are some of the EXCITING things you’ll get to do (RESPONSIBILITIES):
ATTRIBUTES & SKILLS (REQUIREMENTS):
YOUR ROLE in DIVERSIFYING
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
SharkNinja is voted 2022 Best Places to Work in Boston and 100 Best Large Companies to Work For. As a subsidiary of JS Global Lifestyle Company Limited (Hong Kong: 1691), a leader in small household appliance innovation, we are ranked in the top three for the 'Best ESG Management Company' in consumer necessities sector by leading international financial magazine, Institutional Investor, in June 2022. We strive to get smarter and are dedicated to integrating DEI in our processes, practices, and policies. Some of our benefits include 4 Global DEI subcommittees, 8 Affinity Groups, 5 Business Resource Groups, Cultural Celebrations, Summer Half Day Fridays, Volunteer Impact Day/Activities, Mentorship & Coaching Programs more. Plus, your first SharkNinja product is on us, and you can enjoy discounted products throughout the year.
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At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
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SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
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