When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As an Administrator, IT Infrastructure, you will be responsible for supporting enterprise infrastructure operations for Kyocera Document Solutions throughout the America’s. This is an active administrative role working closely with a team of dedicated professionals to support business operations and the implementation of IT reengineering/transformation projects. The position leverages your blend of strong technical and interpersonal skills to foster productive relationships with your IT peers and business users. This important technical role helps ensure IT business operations remain reliable, high performing, and conducive to maximizing value and efficiency throughout the enterprise.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
+ Support the administration of core IT systems such as servers, cloud, operating systems, storage, telephony, authentication, disaster recovery, and business continuity using best practices and frameworks such as ITIL to continuously add value and efficiency to the organization.
+ Be an active contributor, working closely with a dedicated team of IT professionals to support the technology needs of Kyocera Document Solutions America, Inc.
+ Continuously strive towards improvement of Cybersecurity using best practices to protect corporate endpoints, networks, databases, and system access.
+ Create and maintain comprehensive technical documentation.
+ Serve as a subject matter expert receiving and resolve escalated issues from other Kyocera Document Solutions America, Inc. IT groups.
+ Help identify opportunities for improvement by leveraging technology solutions.
+ Develop and maintain productive relationships with business users to ensure their needs are properly received, interpreted, prioritized, and resolved.
+ Participate in On-Call rotation regarding production technology outages.
Required:
+ BS Computer Science, BS in a related field, or extensive work experience.
+ Minimum 4 years of progressive experience supporting IT systems for medium to large organizations in a team environment.
+ Proficiency with server operating systems and administration for Windows, Linux/Unix, security practices, enterprise networking, authentication systems including SSO, OS scripting, malware prevention, traffic analysis, log analysis, load balancers, and broad exposure to IT hardware and software.
+ Experience with managed cloud data centers and different deployment resource types (IaaS, PaaS, SaaS, DRaaS).
+ Experience with Cloud server platforms such as AWS, Azure, IBM Cloud.
+ Experience with Business Continuity and Disaster Recovery practices and technologies.
+ Experience with Azure AD and Office 365.
+ Experience implementing and managing email security and SPAM gateways.
+ Experience with server virtualization using VMware, HyperV or similar technologies.
+ Excellent analytical, time management, prioritization, and multitasking skills.
+ The ability to routinely support IT operations, departmental strategy, and priorities.
+ Good written, oral, presentation, and interpersonal skills to interact effectively with all levels of personnel.
+ Proficiency with Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, Teams, etc.)
+ Experience working with teams that are available 24/7 including on and offshore resources.
+ Ability to travel 10% of the time when needed (overnights included)
+ Company paid relocation is not provided to the Fairfield, NJ office. The candidate must self-relocate.
Preferred:
+ Relevant Certifications with Microsoft Azure products (Administrator, Architect, DevOps Engineer, Security Engineer)
+ Experience leveraging, managing, and integrating cloud-based applications.
+ Experience managing and implementing systems in medium to large organizations.
+ Experience working on stressful events such as severity 1 system incidents.
+ Experience supporting the implementation of organizational change and process reengineering.
+ Experience creating and maintaining system documentation.
+ Ability to translate business non-technical requirements to technical requirements and the reverse.
+ Experience working in an ORACLE/SAP environment.
+ Versed in methodologies and frameworks such as ITIL, Agile, COBIT, etc.
+ Experience working with ITSM systems such as ServiceNow.
+ Experience working with/for a Japanese company or the copier industry.
+ Project management experience
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
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