It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Why Ingram Micro?
Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 40+ years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.
What you’ll do?
- Supervise, manage and motivate team members and oversee day to day operations, providing effective guidance and support
- Own and manage escalations and ensure the appropriate actions are taken
- Mentor the team on the impact of their role on overall business performance
- Drive the team to carry out their required duties, follow up in a timely manner
- Act proactively to ensure smooth operation and effective collaboration
- Communicate effectively in a wide range of business scenarios at all levels
- Communicate process changes in a positive and effective manner
- Monitor the team to ensure all information is inputted to the system is accurate
- Motivate the team to deliver an excellent customer and colleague experience along with delivering successful outcomes
- Act as first point of contact for team members, answering questions and helping with problems
- Act as first point of contact for customer escalations and proactively manage, monitor and communicate resolution
- Monitor and assess team performance and provide Management reports
- Identify knowledge gaps and oversee delivery of training
- Maintain appropriate staff levels to ensure optimum business performance by managing the shift rota
- Ensure team adherence to corporate and internal processes and policies
- Assist with the recruitment and hiring process
What you’ll bring:
- High School Diploma or equivalent experience required.
- Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.
- Experience in a Customer Service environment
- Proficient in English (Spoken and Written)
- Understanding of the IT Channel, and the Reseller & End User relationship
- Successful track record of having worked in a Customer Service environment
- Working in a supervisory capacity
- Previous experience within communication platforms
- Excellent communication and time management skills
- Leadership skills and flexible approach
What you’ll receive:
Apart from great parties, team spirit and a positive mindset, we also have:
- Competitive salary & Bonus system
- Additional health insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time.
- Language courses
- Free access to LinkedIn Learning Platform
- Great career growth and development opportunities
- Hybrid type of work
- Modern office space with free coffee and hot beverages
- Company discounts
- Recognition awards
We promise our recruitment process is not scary. It is even fully remote. Apply now!
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