At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full advantage of what's coming tomorrow. With a bold vision and an ambitious opportunity ahead of us, we are looking for creative thinkers and fearless ideas that will disrupt our industry.
The Technical Support Specialist will be part of the OneSpan Customer Support organization, providing a Word Class Customer Support Experience.
You will work on 2nd line cases for the assigned OneSpan product(s)/services. 2nd line cases typically cannot be handled by the Support Analysts/Specialists (1st line). The Technical Support Specialist will work closely together with a team of assigned Application Support Engineers and Engineering (3rd line) support to provide timely resolution. The role is accountable for meeting the restore and resolution Service Levels for all incidents for the assigned OneSpan product(s)/services.
Additionally, the Technical Support Specialist is responsible for establishing and maintaining both an internal and external knowledgebase to ensure a world class customer support service.
This position is open to candidates who have their residence in Austria. This role is hybrid (office in Vienna where you would go to +/- 1 day/week).
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At OneSpan, we challenge the now by thinking ahead, speaking up, and working together to constantly improve. Everyone is an integral part of our mission, with an equal opportunity to participate and make a global impact. Because we know that real connections are built on autonomy and trust, we always engage with open minds and promote diversity in our thinking and in our culture. The more voices we have represented and amplified, the more we will all thrive, contribute, and drive our industry forward. That's why we encourage everyone to bring their whole self to work and be open to different ideas, new challenges, and new possibilities.
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