Conduent

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Why Conduent:

You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team.

We need someone who can:

We are looking for a skilled Workforce Management Analyst in our IT Operations Team that is highly organized, task oriented, and is self-manageable. In this role, you will be responsible for gathering and maintaining a database of technical employee skills and attributes. From this, you will assist in aligning our workforce to meet project needs and strategic objectives. Your contribution will play a key role in our organization meeting its commitments.

We need someone who performs the following (but is not limited to):

• Work with functional managers/leaders to determine current and future workforce needs.
• Collect and maintain records of employee skills, attributes, and experience. 
• Work with data analysts to develop executive reporting. Provide monthly briefings.
• Assist managers in creating capacity plans, comparing future needs with existing workforce.
• Identify gaps and opportunities in workforce skills. Help drive staffing strategy. Develop hiring/training plans.
• Develop and report on workforce metrics, such as attrition, hiring and training.
• Manage and track hiring of open positions. Assist managers in onboarding new hires, provide training, establish accounts using established procedures.
• Work closely with Finance to assist in budgeting and forecasting.
• Other duties as assigned by management.

Basic Qualifications for Consideration: 

• Bachelor’s degree or equivalent with 5+ years in a Workforce Management role
• Experienced in MS Office Suite, (Advanced Excel).
• Experience working in fast paced team and managing multiple key deliverables at the same time.
• Must be able to work with confidential information and follow company standards in maintaining this data.
• Must be able to work independently and deliver results with limited management oversight.
• Advanced English, with strong verbal and written communication skills.

Preferred Qualifications for Consideration: 

Hands on experience in managing data and reporting, including SQL and PowerBI

Knowledge of common IT skills and Agile SDLC

Knowledge of workforce management theory and best practice

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.