About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.
Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.
Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.
We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.
About This Role
Responsible for collecting, analysing CVM campaigns, monitoring customer lifecycle KPI’s and presenting data that will help stakeholders in taking informed business decisions. Core responsibilities of reporting analyst include
- Gathering data from various sources including databases, Big data platforms, spreadsheets, and other systems
- Design & propose CVM campaigns after data analysis and collaboration with all stakeholders
- Solve business problems with keen understanding of data wrangling, analysis and interpretation of complicated, disparate datasets
- Monitor and track business KPI’s and investigate anomalies through timely investigations
- Proactively answer business questions from management and other stakeholders
- Execute long and short-term Business Intelligence & analytics strategies for delivering management reporting & insights
- Designing new reports & monitoring of existing reports for accurate data provisioning
- Doing Pre & Post analysis of campaigns & product launches
- Ad-Hoc data provisioning to end users
- Monitor CVM campaigns/KPI’s and investigate anomalies through timely investigations
- Propose creation of advanced analytics & data science based models for increasing customer engagement & revenue
- Propose ways to enhance campaign uptake through efficient channel utilization and by using the right customer touchpoints
- Proactively answer business questions from management and other stakeholders
- Identify ways to increase revenue through identifying Up-sell/Cross-Sell opportunities
- Execute long and short-term CVM strategies
- Doing Pre & Post analysis of campaigns & product launches
- Create deep dive trackers for all stages of customer lifecycle i.e. New sale, stock base, Churn etc.
Job Specific Skills
- Hands on experience in SQL, R/Python & other programming languages is preferable
- Hands on experience in BI visualization tools like Looker, Tableau, Power BI & Qlik is preferable
- Knowledge of ETL, Data warehousing, Cloud & Big data technologies
- Knowledge of Machine learning & Data Science will be a plus
- Advanced Excel Skills
Job Generic Skills
- Strong Statistical Concepts
- Good presentation skills
- Good task management skills
- Stakeholder management
Education
- Minimum Bachelors in Business Administration/Computer Science or similar
Work Experience (Years)
- 1-3 Years of relevant experience (Telecom Industry experience is a plus)
What’s on offer:
We provide a great environment and platform for employees to build their career. In this role, you can expect:
- Unique opportunity to be a part of innovating the telecommunications industry
- Once in a lifetime chance to help shape a brand from the ground up
- Autonomy in the role and in managing your own portfolio
- Exposure to the fast-paced world of high-tech start-ups
- Attractive experience and compensation
- Working with passionate, smart and driven colleagues in a vibrant environment
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
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