Job Summary
JOB DESCRIPTION
Division: Ticketmaster
Contract Terms: Permanent, 40 hours per week
THE TEAM
Ticketmaster’s Enterprise platform enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis.
As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions.
We're looking for a seasoned, impact-minded Director, Product Design – Enterprise, Service Design who can help us charter this new course with our amazing team around the world.
THE JOB
As Director, Product Design - Enterprise, Service Design you will be working closely with your primary team, the Enterprise Core, while using Service Design methodologies & principles to bridge the rest of the business to the Core platform. You will work closely with design leadership partners in Marketplace, Enterprise, Sports as well as other key business functions, such as Engineering, Architecture, Marketing and Operations, to ensure linearity and parity of services via language, terminology & experiences across our Ticketmaster ecosystem.
Enterprise Core product area focuses on back-end systems and services that power nearly all of our client and fan offerings. As our first lead of our Service Design function, you have a unique opportunity to shape and define the direction of the team, its processes and how it’ll partner with the rest of the Design, Tech and Product partners across the portfolio.
You will be responsible for managing a small team to begin with, and evangelizing its purpose, value and impact across the business. You will manage stakeholder expectations, align service-design objectives to product roadmaps, and develop frameworks & templates to optimize your mission schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting ideation workshops to bring further alignment.
With other design and function leads, you will champion the work to map our services. You will be accountable for researching and documenting full processes on various granularity levels. You will provide short- and medium-term service design strategy, research & vision, and design program management at global level, and contribute to medium to long term growth initiatives as required. You will also help build a bench of next generation design leaders for Ticketmaster and guide them to innovate and excel.
You will be accountable for the overall success and performance of your areas, but also how our service design and future-facing vision stack up against the exceptionally competitive and ever-changing digital & ticketing landscape. You will also be measured on how successful your stream leads have cascaded Ticketmaster’s exceptionally high design standards and principles into their teams’ day-to-day product objectives and deliveries. The team under your management will be expected to achieve and demonstrate visible and measurable success in product and personal performance.
WHAT YOU WILL BE DOING
Product Delivery, Strategic Development and Alignment
Design Program and Infrastructure Management
Team Growth, Development, Innovation, and Thought Leadership
WHAT YOU NEED TO KNOW
YOU
The following attributes determine how the role will be carried out and are required to be a success:
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position in NYC is:
$192,000.00 USD - $240,000.00 USD
The expected compensation for this position in Westchester is
$192,000.00 USD - $240,000.00 USD