RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
The Workforce Optimization Real-Time Analyst will have an immediate connection to Our Values: People, Service, Quality, and Innovation. This role will be responsible for monitoring inbound contacts via multiple channels and analyzing patterns to determine if staffing adjustments are required. In this role, there will be an emphasis on daily and historical reporting to identify opportunities and trends in call volume and staffing and present these findings to the Workforce Optimization Leader with solution-driven recommendations for potential adjustments. In addition, the Workforce Real-Time Analyst will live-monitor
inbound volume and agent adherence and consistently collaborate with Team Leaders while making recommendations for adjustments and calling out staffing anomalies. This individual contributor will be attentive, personable, open to learning, collaborate well with others, and
maintain a positive attitude.
YOUR RESPONSIBILITIES
OUR REQUIREMENTS
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
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