Woolworths Group

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. 

The Opportunity

You will be joining the Group Security & Resilience team and dealing with innovative and rapidly changing business needs with a focus on verifying potentially fraudulent online orders for all Woolworths Group brands and minimising financial losses.

What you’ll do

You will:

• Perform fraud reviews for eCommerce customer orders through various web tools and applications.
• Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
• Report to management any identified trends that pose a risk of financial loss to the group.
• Liaise with stores on matters pertaining to online fraud both current and historic.
• Action chargeback notifications from banks into our fraud engine.

What you’ll bring

We have an overarching capability framework that brings to life 5 key capabilities that shape who we are, what we do and how we work together; these are; value co-creator, inspiring leader, trusted advisor, agile learner and insights generator. We are looking forward to hearing how you may have demonstrated these capabilities whilst also thinking about your previous experience within a call centre and/or online fraud related environment.

You’ll bring a passion to work in an energetic, exciting and fast-paced environment. You’ll have excellent interpersonal skills, the ability to work autonomously, strong time management skills and be able to work with multiple web-based systems. 

Working Hours 

• The team works on a roster basis with the requirement to work shifts between 5am-10pm Monday through Friday and on occasional weekends is essential. Most weekday shifts will be during core business hours ie. 8am - 4:30pm.
• Must be available to work occasional weekends (1-2 full weekends per month).
• Initial 4-6 week training period will be onsite at our Norwest office.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• You will be joining one of corporate Australia’s largest teams. This scale brings complexity, challenges and opportunities for an extremely rewarding career
• Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations (including working from overseas for up to 8 weeks per year), flexible career opportunities, and flexible leave options
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.