Kuehne + Nagel

You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

Your Role

You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives.

Your Responsibilities

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
• At least 03 years working experience in Sales of Freight Forward. Experience in Sea Logistics is an advantage.
• Having good knowledge of foreign trade, forwarding, import/ export process and custom.
• Customer orientation.
• Good at communication, conflict resolution, problem solving & time management skills.
• Good at Analytical & Organizing skills.
• Good command of English.