RSM

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM’s purpose is to deliver the power of being understood to our clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses. The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business environment.

Are you motivated by the opportunity to work with clients and bring solutions to some of their most challenging human resource needs while at the same time working in a collaborative team culture? If so, the Human Capital team at RSM provides a unique opportunity to build a career by joining a fast-paced, rapidly growing, and entrepreneurial consulting practice where you will have an immediate impact as a leader. We are looking for a Human Resources Outsourcing Director to help continue the growth of our practice while solving the complex human capital problems the North American middle market faces throughout the entire employee lifecycle. You will be responsible for providing oversight over our HR Managed Services, HR Managed Services + Payroll, or Managed Payroll client service offerings to ensure our HRO team provides prompt day-to-day HR transaction processing, employee facing support, workplace compliance guidance, and HR coaching and leading practices. You will play a pivotal role in driving strategic initiatives, managing client relationships, and ensuring operational excellence across all outsourcing functions. This role can be based in other cities in the US.

Responsibilities:

• Drive, lead and participate in the development of proposals and business development activities
• Assist in developing new market relevant tools, methodologies, products and deliverables for the rapidly changing human resources industry
• Identify and implement Human Capital and HR Outsourcing strategies that support overall business objectives
• Lead, mentor, and motivate a team of HR outsourcing professionals, providing guidance, feedback, and support to foster a culture of collaboration and continuous improvement
• Oversee the implementation and execution of HR outsourcing projects, ensuring adherence to quality standards, timelines, and budgetary constraints
• Serve as the primary point of contact for key clients, fostering strong relationships and understanding their unique HR outsourcing requirements
• Monitor federal, state and local compliance changes to provide effective and risk adverse HR outsourcing services
• Identify market trends, industry insights, and client needs to enhance service offerings and maintain a competitive edge
• Monitor service delivery metrics, analyze performance data, and implement process improvements to optimize efficiency and effectiveness
• Collaborate cross-functionally with other RSM workstreams to deliver multi-workstream solutions for clients
• Oversee a broad range of HR functions, including payroll administration, benefits management, compliance, employee relations, talent management, and HR technology
• Facilitate user workshops to gather and document business needs, requirements, weaknesses, and challenges
• Continuously learn to better understand RSM’s array of services, with the intent to enhance value to our clients
• Effectively document and communicate your insights and plans to cross-functional team members and management
• Provide thought leadership through presentations or writing such as blogs or RSM content either individually or jointly with other RSM team members
• Network internally and externally to develop sales opportunities
• Manage multiple projects and project teams to deliver exceptional client experience

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development and Leadership, Management, or Finance from an accredited university
• Professional certifications such as SHRM-SCP or SPHR are a plus
• Proven experience in HR outsourcing, with 10+ years in a leadership role
• Exceptional leadership, communication, and interpersonal skills, with the ability to build rapport and credibility with clients and internal stakeholders
• Proven track record in executive management, strategic consulting, and driving operational excellence within HR/Payroll operations
• Previous human capital consulting experience from a professional services or CPA firm
• Deep expertise and experience with the following HR functions:
• Talent acquisition
• Onboarding and offboarding
• Benefits administration
• Payroll processing and management
• Performance management and compensation
• HRIS (Human Resources Information System) Management and transactions
• Employee relations
• Employee training and development
• HR compliance and risk management
• Strong understanding of the HR function and capabilities including processes, technology, operating model design, strategic competencies, and policies in the US 
• Ability to travel up to 50% throughout the US and Canada
• Excellent written and verbal communication skills
• Proficiency in MS Word, MS PowerPoint, MS Project, MS Visio

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com. 

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship. 

Compensation Range: $149,900 - $319,200