Concentrix

Job Title:

Customer Success Specialist with Dutch Language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 

Join us! 

Responsibilities:

• Provide quality assurance, through checking all client product integrations are completed 
• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers 
• Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement 
• Maintain a deep understanding of the products to effectively guide customers on best practices
• Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform 
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system) 
• Help triage troubleshooting tickets 
• Hybrid position (Wed - Thursday onside - Sofia, Bulgaria)
• Working hours - Mon - Fr 12:00-21:00

Requirements:

• Fluent level of Dutch and English – both written and spoken.
• Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, collaboration, organizational and project management skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms
• The ability to build trust quickly and develop strong relationships

What we offer: 

• Monthly transportation/internet allowance
• Bonus for important life events (marriage, birth or adoption of a child, university graduation)
• Additional medical plan: health and dental care (fully covered by the employer)
• Life insurance
• Voluntary Sport Card (Multisport) 

Please send us your CV in English.

Only short-listed applicants will be contacted. 

All applications will be treated as strictly confidential

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Dutch (Required)

Time Type:

Full time

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