JPMorgan Chase & Co.

Job Summary:

Marketing Data and Analytics or MD&A team in Chase utilizes cutting-edge analytics in combination with cross-LOB insights to empower the bank’s marketing community to make smarter decisions that balance business outcomes with customer needs.

The mission of Process Improvement and Quality team, which is a part of Marketing Data and Analytics organization, is to ensure effective risk and controls management, process enhancement for efficiency and sustainability, and establishing guardrails for minimizing risk of errors. 

As a part of Process Improvement and Quality team, the Suppressions Management team will contribute as the trusted advisors for process of audience management and eligibility criteria for communications to be compliant with applicable laws, regulations, strong controls, and privacy standards. 

Job responsibilities

• Review suppression rules with team and partners for use cases and eligibility criteria of audience using Sapiens, Athena and similar cloud-based tools against requirements and suppression guidelines.
• Responsible for delivering insights through data analysis and reporting that will drive business rules for audience eligibility and targeting process, using advanced Tableau and Alteryx capabilities. 
• Have clear understanding of the control standards, regulatory and legal requirements for the function and incorporate these in testing the Sapiens rules and reports.
• Partner closely with development, product, and strategy teams for resolution of any exceptions to controls standards, identify data discrepancy or issues through root cause analysis, impact analysis and contribute to resolution and mitigation of issues as well as risk.
• Identify correlations and trends in data and communicate impacts that could drive automation and standardization across the org. 
• Identify and implement ideas for global process improvements to increase process efficiency. 

Required Qualification, Capabilities and Skills

• Bachelor’s Degree or above. Minimum 3+ years of demonstrated leadership experience in leading a team of developers, code reviewers and testers. j
• 3 years of demonstrated experience in rules management – Sapiens, AB Initio BRE, IBM ODM, or similar platform. Must have minimum 2 years of experience in Alteryx, Power BI and Tableau.
• Advanced experience with SQL is a must. Experience required in relational databases such as Oracle, Teradata, Snowflake. 
• Experience with other programming languages (e.g., VB, VBA, Python, SAS, Java, Unix shell scripting). 
• Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties. Detail oriented and expert in tracking multiple test cases simultaneously. Ability to encompass and analyze large sets of data.
• Excellent communication skills with the ability to share and present ideas to business partners. Ability to listen/observe/acknowledge/lead by example and provide recommendations to team.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.