NICE

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

The Solution Consultant, Analytics is an advanced Sales and technical expert and source of knowledge for the wide NICE Analytics portfolio, with an ability to master designs that combine multiple technical domains across various industries, analytical skills to understand customers’ environments as well operational / business challenges and needs. The role requires significant coordination of resources across various departments, as well as interfacing with senior management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own Analytics Solution area of expertise, and act as source of knowledge between the NICE APAC, customer and the product house
• Provide product expertise representation and sales support at high-stakes meetings with prospects, clients, and technology/channel partners
• Such activities may include:
• Ability to deliver a compelling demonstration of the Nexidia value proposition in both face-to-face meetings and via webcasts
• Explain the value proposition of the solution and how its capabilities solve business needs
• Business case definition, ROI analysis, references and analyst data
• Coordinate and support applicable resources required to complete a successful proof of concept, including analysis of customer data and extraction into meaningful insights, presentations and demonstrations to customer.
• Conduct complex discovery conversations and needs analysis for technical topics
• Creating and maintain documentation templates as products and services evolve
• Drive business in the allocated vertical to achieve and surpass sales and business goals and objectives
• Provide accurate and timely forecast’s using the appropriate Sales Tools and Processes and maintain all relevant information about Customers, Prospects, Campaigns, and Leads
• Serve as the thought leader for sales in the allocated vertical regarding product requirements, selling trends, competitive landscape, marketing programs and communications
• Facilitate feedback regarding client needs, operational needs, business opportunities, and marketing/sales programs
• Assist in developing brand identity and recognition by working closely with Marketing: channel feedback on product features and functions, trends, program needs, customer outreach programs and events
• Provide creative selling techniques based on market and product knowledge
• Discuss product architecture and system designs with internal and external stakeholders

ADDITIONAL DUTIES AND RESPONSIBILTIES

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional organizations
• Performs other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Highly character driven and leads by example
• Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross- organizationally toward solutions; consensus building skills
• Highly articulated and able to confidently explain complex models in a clear simplified manner
• Strategic thinker with a strong technical aptitude and innate passion for seeking technical depth and complete understanding
• Demonstrated excellent analytical, creative and problem-solving skills as well as attention to detail.
• An inquiring mind, curiosity and desire to understand ‘why’
• Evidence of inquisitive disposition and its application in a past or current role
• Contact center experience desirable
• Exceptional leadership and organizational skills and the ability to coordinate and oversee any number of projects concurrently across multiple functional company departments
• Strong presentation, prospecting, and negotiation skills
• Exudes high energy, motivation and a strong work ethic
• Excellent analytical and problem solving skills as well as attention to detail
• Proficient with Salesforce, and MS Office Applications
• Ability to work independently and under pressure to meet organizational deadlines
• Advanced SQL Server (experience with SQL queries, functions, and stored procedures)
• Advanced Windows server (IIS, Windows security, optimization, and troubleshooting)
• Articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form

EDUCATION AND EXPERIENCE

• Bachelor's degree in a technical major, preferred - MBA a plus
• At least 10 years of experience in Analytics Solutions sales (Technical, architect, Support and Delivery) that was engaged in the planning, executing and managing of complex software sales
• Call center, enterprise software / services sales, business intelligence, business analytics
• Consistent record of quota achievement

#LI-Hybrid 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.