Job Description Summary

The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Southern Africa region. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Timely and accurate billing of customers for contract and non-contract services
• Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
• Provide analytical and operational reporting to drive execution of revenues and costs
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
• Ensure compliance with regulatory requirements

Qualifications/ Requirements:

• Bachelor’s degree in Business or related field of study
• Minimum 5 years of progressive work experience in a business environment
• Demonstrated ability to challenge the status quo and drive process improvement
• Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Excellent verbal and written communication skills
• Strong interpersonal skills

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

#LI-HYBRID

#LI-ON-SITE

Additional Information

Relocation Assistance Provided: No