Willis Towers Watson

Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Outsourcing NNA, as the Senior Business Analyst in Manila within the Business Solutions.

A high level of solution expertise is required with a hands-on approach to leading a System Analysis team. You will closely collaborate with the UK Systems Analyst Lead to champion the optimization of system efficiency.

You will be joining a large team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility. A highly capable lead systems analyst who can independently deliver results on both a generic product level as well as client specific projects..

The Role

• Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task and workflow analysis. 
• Analysis of proposed new initiatives assigned by the Business Analyst Lead with production of cost benefit analysis documents including the gathering of estimates for said initiative. 
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicates and collaborates with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Project Mandates, Business Requirements Document, Use Stories and User Guides. 
• Successfully engage in multiple initiatives simultaneously
• Work independently with users under the guidance of team leaders to define concepts and under directions of project managers.
• Assists in the Delivery of End user training for new initiatives ensuring the users understand the functionality and know how to use it.
• Contributes to team innovation activities, requested prototyping or research and development activities.
• Understand the product vision and business needs for a successful, low-defect, on-time product release.
• Work in a collaborative manner within a high-pressure environment to develop key relationships
• Builds and support a culture of trust and transparency where collaboration is fostered within the Scrum teams and with the Program and Product Managers to work towards a common business goal.
• Actively participates in Scrum Ceremonies.
• Manages any risks and issues associated to the initiative.
• Takes a proactive interest in Community of Practice for their own continual learning 
• Helps support the BA Community of Practice, knowledge sharing sessions, lunch & learn and other learning sessions.

The Requirements

Knowledge/Technical Skills

• A Bachelor's/College Degree would be beneficial and extensive and of experience in a technology related discipline, such as IT or Engineering is required
• 7-10 years minimum experience in business analysis focused on product delivery and development
• Preferably has pensions and/or financials background
• Strong analytical and problem solving skills
• Some knowledge of a range of project and system delivery methodologies.
• Some knowledge or experience with various process improvement methodologies.
• Flexible and “can do” approach.
• Organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities. 
• Good verbal and written communication skills and the ability to interact professionally with a global and diverse group, client managers and subject matter experts.
• Ability to influence, network and collaborate with stakeholders.
• Works with minimal supervision. 
• Analyses proposed new initiatives in a timely manner using the company’s vision and goals as a reference point. 
• Manages the production of Business Requirements Documents and other related Business Analysis documents, ensuring that the requirements gathered tie back to the scope and objectives of the approved initiatives/projects. 
• Self-organized and applies cross-functional competencies to create high-value products.
• Pursues continual growth related to the business domain within the respective line of business.
• Embraces and continuously improves analysis knowledge and skills.
• Works towards improving quality during all stages of software development.

People Skills

• Team player; able to build stakeholder and team relationships, works with minimal supervision
• Ability to create an environment that encourages professional development
• Ability to build strong working relationships, with IT and business managers
• Ability to influence, network and collaborate with stakeholders

Technical competencies

Subject Matter Expertise

• Developing expertise
• You seek opportunities to build your subject matter knowledge, skills and understanding of emerging technologies and industry practices in your area. You share your knowledge with team members.
• Applying expertise
• You are recognised as a specialist in your area, applying your subject matter knowledge and skills to assess impact, scale, timelines, and complexity of work needed, solve complex problems and deliver improvement initiatives.

Solution Development

• Systems thinking
• You facilitate collaboration within and across teams to develop solutions and monitor progress. 
• You think across boundaries to identify links between domains, systems, people and processes and evaluate the impact. 
• Focusing on quality
• You guide others and set processes and measurements to ensure the team take ownership and accountability for delivering timely and quality solutions.

Technical Communication

• Simplifying complexity
• You break down complex technical information into understandable terminology and concepts. You help others to do the same. 
• Influencing stakeholders
• You consistently adapt your communication content and style to influence internal and external stakeholders based on an understanding of their familiarity with technical concepts and processes. 

WTW is an Equal Opportunity Employer