Cornell University

Work Group Leader

Cornell University’s Statler Hotel has launched a search for full-time, 9-month S03 Food Service Worker (Work Group Leader) to join our Ground Floor Restaurants (Terrace & Mac's Cafe) Team. This is a key position on our team, helping us to lead teams of professional staff and bright, talented college students who are eager to learn and be inspired to work together to deliver a WOW to our guests.

This is a great opportunity for someone who has an interest in fast-pace food service outlets, taking that next step in their career to lead and who would like to advance their career in hospitality. Every day is exciting, as we create those uniquely crafted experiences that our customers will be talking about!

Your role as an SO03 Work Group Leader

Terrace and Mac’s are quick service restaurants on the ground floor of the Statler Hotel at Cornell University that serve the greater Cornell Community.

The primary role of our Work Group Leader is to maintain standards of the department with regards to food safety and sanitation, guest satisfaction, and quality of production. This position may be asked to fill in on any station before or during a scheduled shift to accommodate planned and unplanned absences. The team leader must be willing and able to support any position that needs help in Mac’s Café and Terrace Restaurant.

Among your duties, you will:

• Ensure proper food safety procedures are followed, including: proper rotation of storage areas, walk in coolers and freezers, and station stocking; ensures that each team is completing daily temp logs and coaches on corrective actions when needed; engages with the Tompkins County Health Department during the semi-annual inspection
• Provide a high level of guest service, greet guests quickly and respectfully, engage with guests as time allows, and may occasionally be called upon to address guests’ concerns and perform service recovery.
• Review and assign daily prep projects and assist teammates with needed. Will be called upon to assist the cashier team when needed.

Required Qualifications:

• Five years related food service experience
• Excellent employee relation skills
• Good customer service skills
• Must be able to stand for long periods of time
• Must be able to lift 25 lbs regularly
• Must maintain an up-to-date “food handlers” safety certification
• Have a working knowledge of food preparation equipment, including: fryer, choppers, slicers, mixers, ovens, steamer and various hand tools including knives
• Is knowledgeable of allergens and is able to serve a guest with a known allergy
• Must be willing to work a varied
• Must be able to work a variable work schedule that may include days, nights, weekends, Holidays, special events; subject to change on short notice.
• schedule including evenings, early morning, and select weekends.

Preferred Qualifications:

• Previous Cashiering Experience
• Minimum two years’ experience at the Statler Hotel’s Ground Floor Restaurant
• History of positive feedback from co-workers, guests, and previous managers

Cornell Employee Benefits:

This position is eligible for benefits. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.

Cornell’s key benefits include:

• Health Care – Several plan options for medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further, follow this link: Cornell Benefits

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:

We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Join Us & Apply Today!

This position is based in Ithaca, NY, and offers University benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No visa sponsorship or relocation assistance available for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Food Service Worker S03

Job Family:

United Auto Workers

Level:

S03

Pay Rate Type:

Hourly

Pay Range:

Refer to Union Pay Rates Link Below

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Cooper Baldwin

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

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Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-03-19

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