Job Description
About TELUS International
TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com
Position Overview
The Pre-Sales Solution Consultant will be responsible for the presales process which includes: assisting sales in qualification, consultative discussions with the customer, leading customer discovery sessions, delivering customer presentations, responding to RFPs/RFIs, structuring and planning POCs, planning and delivering customer demonstrations, and building a compelling business case that is aligned to customer’s success criteria. Work actively to drive and manage the solution evaluation stage of the sales process. Working in close partnership with the sales teams as the key solution advisor and product advocate for TELUS International’s portfolio of Employee Experience (Service Desk / Digital Workplace) and Contact Centre platforms.
Primary Responsibilities
Skills & Abilities
Qualifications
Location
Remote position located in North America
TELUS Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
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EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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