The City University of New York

CRM Administrative Coordinator (Enrollment Coordinator)

Job ID

27752

Location

Hostos Community College

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

The Division of Student Development and Enrollment Management (SDEM) provides quality services and programs to all students from the time they first apply to Hostos to the point of graduation. Our goals are to support students' academic achievement for career development; enhance students' intellectual, aesthetic, and social growth; facilitate critical thinking skills; and promote civic responsibility.

Reporting to the Director of Assessment and Communications in the Office of the Vice President, the successful candiate will be responsible for the following duties (this list is not all inclusive):

• Coordinates the process of student communications.
• Coordinates communication strategies to ensure student communications are student-centered.
• Contributes to the development and distribution of enhanced communications to pre-enrolled, entering, continuing, and completing students.
• Coordinates and streamlines emails, SMS, and social media student-focused enrollment communications.
• Liaises with software vendor (Anthology), CUNY/CIS, Signal Vine, Finalsite Connect, Robocalls, and Information Technology; attends off-site training and team meetings.
• Leads and coordinates internal CRM training for staff.
• Generates communication reports to determine the effectiveness of efforts.Helps analyze communication data across emails and texts for enrollment briefings.
• Maintains campus user list of permissions and ensures users promote consistent messaging.
• Ensures communication data is up to date for student communications.
• Maintains the Communication Calendar and ensures all relevant communication timelines are met.
• Essential duties require on-campus presence.

QUALIFICATIONS

Bachelor's Degree required.

The following qualifications are preferred:

• Availability to work evening and weekends hours when required
• Experience using CRM and PeopleSoft
• Data-oriented
• Microsoft Office Savvy (Excel and Teams)

CUNY TITLE OVERVIEW

Supports student enrollment activities and processing.

• Provides direct student services and works collaboratively with other units to support registration, payment, and related activities
• Conducts workshops on enrollment management services and processes
• Counsels students, staff and faculty on academic registration, admissions, testing, and related processing
• Manages student information databases and resolves issues with student records and transactions
• Ensures compliance with college, Federal, and New York State regulations and policies
• Creates and updates content for web pages, bulletins, and other media to ensure effective communications to students and campus community
• May supervise clerical and/or part-time staff and coordinate work schedules
• Performs related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$51,781 - $65,945; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applicants must apply online by accessing the CUNY website and navigating to the following: "Employment" and "Search Job Postings"

Please submit resume and cover letter.

CLOSING DATE

Open until filled with review of applications to begin April 5, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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